Customer Relationship Officer
3 days ago
Job Summary
The Customer Relationship Executive is responsible for managing customer interactions, ensuring customer satisfaction, resolving queries, and contributing to customer retention and business growth. The role involves building strong relationships with clients, understanding their needs, and coordinating with internal departments to deliver seamless service.
Key Responsibilities
Handle customer inquiries via calls, emails, WhatsApp, and in-person meetings
Maintain positive and professional relationships with clients
Follow up with customers regarding product/services, payments, or pending issues
Resolve customer complaints or escalate to senior management when necessary
Maintain and update customer records in CRM or internal systems
Collect customer feedback and identify improvement opportunities
Guide customers about products, courses, or services based on requirements
Support sales team in conversion, retention, and renewals
Share reminders about offers, updates, renewals, new services, etc.
Prepare reports on customer interactions, feedback, and daily activities
Required Skills & Competencies
- Excellent communication skills (verbal & written).
- Strong relationship-building and interpersonal skills.
- Ability to handle customer concerns calmly and professionally.
- Problem-solving and follow-up skills.
- Basic computer knowledge (MS Office).
- Positive attitude and customer-first approach
Educational Qualification
- Bachelor's degree in any discipline\PG,Diploma
Experience
- 0–2 years (Freshers with strong communication skills can apply)
Work Environment
- Full-time office role
- Customer interaction via phone, email, WhatsApp & face-to-face
Job Benefits (Optional to include)
- Incentives / Performance bonus
- Training & career growth opportunities
- Friendly work culture.
Contact Person
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹25,000.00 per month
Work Location: In person
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