Customer Service Manager

20 hours ago

Delhi Cantonment Delhi, India HSBC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Some Careers Open More Doors Than Others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

If you're looking for a career that will unlock new opportunities, join HIFSL and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HIFSL offers opportunities, support and rewards that will take you further.

Principal Responsibilities

  • Supporting LAS facility set up, renewal, enhancement etc. related documentation
  • Engagement with customers and internal stakeholders for various transactional and operational requirements
  • Support with query resolutions (pre & post disbursal)
  • Client Servicing (SOAs, MVRs, Debit Notes, Timely Intimation of monthly/quarterly interest payable)
  • Manage Client complaints/queries (if any) & provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Supporting RMs with relevant client data
  • Completing combined welcome call and one time disbursement call for the new and existing clients
  • Any further responsibilities will be added as per business need basis time to time review of roles & responsibilities

Role Requirements / Education Qualifications / Certifications / Experience

  • Qualified Graduate
  • Fundamental understanding of the NBFC/Banking KYC & Financial Documents
  • Excellent knowledge of MS Office (Excel, Word & PowerPoint)
  • Excellent Communication Skill
  • To be mobile & be able to meet clients, if required

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The HSBC INVESTDIRECT FINANCIAL SERVICES (INDIA) LTD

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