
Expert SailPoint Engineer
3 days ago
Expert SailPoint Engineer
Onsite
Location Hyderabad
Exp overall 13+ yrs
Responsibilities:
- Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
- Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
- Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
- Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols
- Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
Job Type: Full-time
Pay: ₹338, ₹1,462,414.43 per year
Work Location: In person
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