Trading Escalation Specialist
6 days ago
Salary - upto 5.5lpa
Role Description
This is a full-time, on-site role based in Bengaluru for a Trading Escalation Specialist - FnO. The specialist will handle customer escalations related to trading services, identify and resolve any underlying issues, and ensure efficient and effective communication. Responsibilities include managing escalation processes, coordinating with different teams to address concerns, and delivering excellent customer support while maintaining high standards of service.
Qualifications
- Proficient in Escalations Management and handling customer escalations effectively
- Strong Analytical Skills to identify issues and propose actionable solutions
- Customer Support experience with a focus on delivering high-quality service
- Excellent Communication skills for engaging with customers and internal teams
- Ability to manage multiple tasks effectively and work on-site in Bengaluru
- Familiarity with trading processes and financial services is an added advantage
- Bachelor's degree in Business, Finance, or related field preferred
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