Insurance Desk Expert

2 weeks ago

Bengaluru, Karnataka, India Karthika Consulting & Solutions Full time US$ 60,000 - US$ 1,20,000 per year

Role & responsibilities .

  • To interact with hospital insurance patients.
  • Create WhatsApp groups to provide/share information.
  • Collecting necessary documents from Patient /Hospital.
  • Coordinate with internal medical and Ops team for initial approval.
  • Cross checking the files before sharing with the approval team.
  • Educating patients about deduction.
  • To create awareness about reimbursement claims. (Pre & Post Hospitalization)
  • Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.
  • Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.
  • Follow-up and provide Updates to the clients
  • Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.

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