Insurance Desk Expert
1 week ago
Role & responsibilities
- Serve as a point of contact for Insurance related inquiries
- Create a consistent, positive work atmosphere through the communication
- Close interaction with respective department at hospital
- To interact with hospital insurance patients.
- Interact with Hospital Management, Doctors, Medical and non-medical staff at the hospital
- To create awareness about insurance claims (reimbursement and cashless claims, pre & post hospitalization claims etc.)
- Collecting claim support documents from the patients / hospitals & coordinate with backend team to ensure smooth transfer of data to the TPA/Insurance Company.
- Send the pre auth request and follow up on cashless approval form insurance company.
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as when necessary.
- Follow-up and Updates to be given to the clients
Required Skills and Experience
- Education: Any Diploma, Graduation, or Under Graduation.
- Experience: 6 months to 1 year in hospital or insurance roles (preferred).
- Strong communication and problem-solving skills.
- Ability to multitask, prioritize, and work efficiently.
- Detail-oriented with a professional and confidential approach.
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