Insurance Desk Expert

3 days ago

Bengaluru, Karnataka, India Karthika Consulting & Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Serve as a point of contact for Insurance related inquiries
  • Create a consistent, positive work atmosphere through the communication
  • Close interaction with respective department at hospital
  • To interact with hospital insurance patients.
  • Interact with Hospital Management, Doctors, Medical and non-medical staff at the hospital
  • To create awareness about insurance claims (reimbursement and cashless claims, pre & post hospitalization claims etc.)
  • Collecting claim support documents from the patients / hospitals & coordinate with backend team to ensure smooth transfer of data to the TPA/Insurance Company.
  • Send the pre auth request and follow up on cashless approval form insurance company.
  • Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as when necessary.
  • Follow-up and Updates to be given to the clients

Required Skills and Experience

  • Education: Any Diploma, Graduation, or Under Graduation.
  • Experience: 6 months to 1 year in hospital or insurance roles (preferred).
  • Strong communication and problem-solving skills.
  • Ability to multitask, prioritize, and work efficiently.
  • Detail-oriented with a professional and confidential approach.

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