Site Head

2 days ago

Bengaluru, Karnataka, India Optizenith Global Solutions Private Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Company Description

At Optizenith Global Solutions, we are passionately committed to empowering businesses to achieve meaningful growth and exceptional scalability. Our unwavering dedication drives us to consistently deliver excellence in everything we do. We focus on providing innovative solutions and strategic insights to help businesses navigate complex market landscapes and achieve their objectives efficiently.

We are looking for an experienced and dynamic
Site Head
to lead and manage our BPO operations. This role is ideal for a strategic leader who can drive performance, ensure operational excellence, and build a high-performing culture across teams.

Key Responsibilities

  • Oversee end-to-end site operations, including multiple processes and teams.
  • Ensure delivery excellence across all client projects with strong SLA & KPI adherence.
  • Drive productivity, quality, and operational efficiency across the site.
  • Lead workforce planning, staffing, training, and performance management.
  • Build strong client relationships and handle governance calls and reviews.
  • Implement process improvements to enhance output and reduce operational gaps.
  • Manage site-level P&L, budgeting, and cost optimization initiatives.
  • Foster a positive, high-energy, and performance-driven environment.
  • Ensure compliance, security standards, and risk mitigation procedures.
  • Mentor and groom managers, TLs, and support functions for growth.

Key Requirements

  • 8–10+ years of experience in BPO/ITES operations (voice).
  • Minimum 3+ years in a Site Lead / Center Head / Senior Operations Manager role.
  • Strong client management and governance experience.
  • Proven track record of managing large teams and multi-process environments.
  • Excellent communication, leadership, and decision-making skills.
  • Ability to drive metrics, improve processes, and deliver consistent results.

What We Offer

  • Competitive compensation & performance incentives.
  • Leadership role with high visibility and growth opportunities.
  • Modern work environment and a dynamic, supportive team.

Send your resume to:

Or apply directly via LinkedIn.

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