Sr. Service Engineer

21 hours ago

Lucknow, Uttar Pradesh, India IndiFOSS Analytical Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 5,40,000 per year

JOB DESCRIPTION:

  • High - End Instrument - Service
  • Target Achievement as per KRA/KPI
  • Installation & Training to customers.
  • Exhibition Participation
  • Trail & Demo

Key Skills required :

  • Basics of Electronics and Instrumentation.
  • Knowledge of Trouble shooting of Analytical Instrumentation.
  • Able to understand the Circuit diagram and its flow and capable to trace it on PCB.
  • Knowledge of Validation and calibration of Equipment.
  • Root cause analysis of service complaints

Soft skill also required:

MS-Excel, Computer Proficiency, etc.

Non-Technical Skills required :

  • Knowledge of CRM, Review / Analyze/update CRM Data entry.
  • Expert in Data Management and Report Preparation based on requirements.
  • Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.
  • Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed.
  • Warranty/AMC expiry renewal along with SCP consumption
  • Anticipate customers and Field team needs and discuss with reporting manager/department head to deliver timely response to meet their expectations.
  • Good Communication Skill.
  • Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.
  • Coordination with Sales and other team for smooth service support activities.

Experience: 4-9 yrs

Education Required: Diploma/B. Tech/BE in (Electronics /Instrumentation/Electrical)

Location: Lucknow, UP

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Education:

  • Diploma (Required)

Willingness to travel:

  • 100% (Required)

Work Location: Remote

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