AM Quality

1 day ago


Thāne, Maharashtra, India Teleperformance (TP) Full time

Roles and Responsibility

  • Develop and implement quality control processes to ensure high standards of customer service.
  • Conduct regular audits and reviews to identify areas for improvement and provide coaching and feedback to team members.
  • Collaborate with other departments to resolve issues and improve overall performance.
  • Analyze data and metrics to identify trends and opportunities for improvement.
  • Implement corrective actions to address identified issues and concerns.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Minimum 5 years of experience in quality management, preferably in a BPO or call center environment.
  • Strong knowledge of quality control processes and customer service principles.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and metrics to identify trends and opportunities for improvement.
  • Strong problem-solving and decision-making skills.
  • Experience with auditing and reviewing processes to identify areas for improvement.

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