Senior Developer Relation Engineer

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
 
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We're backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.Senior Developer Relations Engineer 
Key Responsibilities
Content Creation & Technical Documentation

• Write and maintain comprehensive technical, yet user-friendly, documentation for owned Harness product(s) including user guides, tutorials, videos, API references, and troubleshooting resources
• Identify & create content that reduces customer time-to-value
• Develop code examples, configuration samples, and best practices documentation
• Work closely with product managers and engineers to understand feature requirements, user stories, and technical details and align documentation with product release cycles
• Own technical documentation of a function thereby enabling strong adoption of the function.

Quality & Standards Implementation

• Follow and help refine documentation standards, style guides, and content templates
• Participate in content audits, cross-product reviews and provide constructive feedback to peers
• Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time
• Constantly gather feedback from endusers and improve the consumption experience for end-users.

Customer-Focused Content Strategy

• Partner with customer success and support teams to identify common user questions, feedback, and pain points
• Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects  real-world use cases
• Support sales ,marketing and customer success teams with technical content for customer engagements

About You
Required Qualifications

• 5+ years of experience writing technical documentation, preferably in B2B software or developer tools
• Good understanding of software development practices, CI/CD pipelines, and DevOps workflows
• Proficiency and experience with modern documentation tools and platforms 
• Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
• Experience with scripting languages and creating code or config-as-code samples
• Excellent writing and communication skills with ability to explain complex technical concepts clearly
• Experience working with engineering and product teams in agile development environments
• Experience owning technical documentation of a function
• Experience building product onboarding material such as code samples, demos, and tools

Desired Attributes 

• Technical Curiosity: Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies. Be hands-on. Develop and maintain resources for developers, such as demos and software tools, code samples, documentation, how-to guides, and tutorials.
• User Empathy: Natural ability to put yourself in the customer's shoes and anticipate their needs and challenges
• Attention to Detail: Commitment to accuracy and quality in all written and multimedia content.Stellar written and verbal communication skills
• Collaborative Spirit: Comfortable working cross-functionally and across time zones, and building relationships with technical teams.Partner with every Marketing function to develop the best content and great product narratives.
• Adaptability: Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution
• Growth Mindset: Eagerness to develop new skills and take on increasing responsibilities over time

Nice To Have

• Background in software engineering, computer science, or related technical field
• Understanding of Platform Engineering and DevOps practices followed by mid to large organizations
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
• Experience creating video content or multimedia documentation
• Previous work at a DevOps, developer tools, or infrastructure software company
• Understanding of technical SEO and content optimization practices

Harness in the news:

• Harness AI Tackles Software Development's Real Bottleneck
• After 'Vibe Coding' Comes 'Vibe Testing' (Almost)
• Startup Within a Startup: Empowering Intrapreneurs for Scalable Innovation - Jyoti Bansal (Harness)
• Jyoti Bansal, Harness | theCUBEd Awards
• Eight years after selling AppDynamics to Cisco, Jyoti Bansal is pursuing an unusual merger
• Harness snags , as it goes all in on feature flags and experiments
• Exclusive: Jyoti Bansal-led Harness has raised $150 million in debt financing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at  You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website ), or you can contact your local law enforcement agency.

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