Process Trainer

2 weeks ago


Pune, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

PRINCIPAL RESPONSIBILITIES


• New Hire Training ( Class room training and computer based /remote )


• Responsible for managing Training batches - usually 1:20 ratio


• Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.


• Give documented feedback as per the gaps identified in the audit.


• Attend Weekly calibration calls with the client/internal as per calibration roster.


• Conduct training sessions as per requirement under specified timelines.


• Performance Assessment of Trainees during tests


• Database management,Tbase, daily reports, and analysis


• Motivating associates through effective management, career development & implementation of reporting mechanisms.


• Process transactions on a weekly or Monthly basis as defined by the process.


• Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.


• Perform TNI on audit findings and conduct refresher sessions & track performance


• Maintain Track records of performance and analyse data critically

CRITICAL SKILL REQUIRED TO PERFORM JOB


• Excellent Communication Skills (Verbal & Written), as this is a client facing role


• Flexibity to work in shift, preferably afternoon shift


• Knowledge of UK Mortgages


• Experience working with Microsoft applications such as Form, Excel, Word etc


• Creation of Academies, creation of Newsletter, etc


• Attention to detail to ensure accuracy


• Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies


• Result oriented and client focus


• Feedback and Coaching skills.


• Good rapport building skills, extremely methodical and organized


• Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory

SELECTION CRITERIA


•Must be Graduate in any stream. Shouldn't be enrolled in any regular course.


• Minimum of 3+ years experience in UK Mortgages, preferablly E2E


• Should be a citizen of India or should be allowed to work in India


• Should be above the age of 18 Years


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