Front Office Assistant

2 days ago

Sambalpur Orissa, India Jas Group Full time ₹ 96,000 - ₹ 14,40,000 per year

JOB DESCRIPTION – FRONT OFFICE ASSISTANT (Preferred Female)

Position Title: Front Office Assistant (Hospitality Industry)

Department: Front Office

Job Summary:

The Front Office Assistant is responsible for providing excellent guest service, handling check-in and check-out procedures, managing guest inquiries, and ensuring smooth front desk operations. The role requires strong communication skills, a pleasant personality, and the ability to handle guest complaints professionally.

Key Responsibilities:Guest Services

  • Welcome guests warmly upon arrival.
  • Handle check-in and check-out procedures efficiently.
  • Provide information about hotel facilities, services, and local attractions.
  • Assist guests with any queries or special requests.
  • Maintain visitor records and ensure guest satisfaction.

Front Desk Operations

  • Manage reservations and room allocations.
  • Answer phone calls, emails, and messages professionally.
  • Coordinate with housekeeping for room status updates.
  • Maintain proper records, registers, and reports.
  • Handle billing, payments, and prepare invoices.

Customer Handling

  • Address guest complaints politely and escalate when needed.
  • Provide quick solutions to guest issues.
  • Ensure a high level of hospitality and service standards.

Administration

  • Maintain front desk cleanliness and ensure all materials are available.
  • Coordinate with other departments (F&B, Housekeeping, Security, Maintenance).

Skills & Qualifications:

  • Minimum +2 or Graduate (Hotel Management preferred).
  • Good communication skills in English, Hindi, and local language.
  • Basic computer knowledge (MS Office)
  • Pleasant personality, customer-oriented, and confident.
  • Ability to multitask and work under pressure.

Experience:

  • Freshers can apply.
  • Experience in hospitality or customer service is an advantage.

Benefits:

  • Rotational shifts (morning/evening/night).
  • Food provided
  • Accommodation
  • High guest interaction role.

You Can also drop your cv:

Job Type: Full-time

Pay: From ₹8,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided

Work Location: In person

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