Front Office Assistant
12 hours ago
JOB DESCRIPTION – FRONT OFFICE ASSISTANT (Preferred Female)
Position Title: Front Office Assistant (Hospitality Industry)
Department: Front Office
Job Summary:
The Front Office Assistant is responsible for providing excellent guest service, handling check-in and check-out procedures, managing guest inquiries, and ensuring smooth front desk operations. The role requires strong communication skills, a pleasant personality, and the ability to handle guest complaints professionally.
Key Responsibilities:Guest Services
- Welcome guests warmly upon arrival.
- Handle check-in and check-out procedures efficiently.
- Provide information about hotel facilities, services, and local attractions.
- Assist guests with any queries or special requests.
- Maintain visitor records and ensure guest satisfaction.
Front Desk Operations
- Manage reservations and room allocations.
- Answer phone calls, emails, and messages professionally.
- Coordinate with housekeeping for room status updates.
- Maintain proper records, registers, and reports.
- Handle billing, payments, and prepare invoices.
Customer Handling
- Address guest complaints politely and escalate when needed.
- Provide quick solutions to guest issues.
- Ensure a high level of hospitality and service standards.
Administration
- Maintain front desk cleanliness and ensure all materials are available.
- Coordinate with other departments (F&B, Housekeeping, Security, Maintenance).
Skills & Qualifications:
- Minimum +2 or Graduate (Hotel Management preferred).
- Good communication skills in English, Hindi, and local language.
- Basic computer knowledge (MS Office)
- Pleasant personality, customer-oriented, and confident.
- Ability to multitask and work under pressure.
Experience:
- Freshers can apply.
- Experience in hospitality or customer service is an advantage.
Benefits:
- Rotational shifts (morning/evening/night).
- Food provided
- Accommodation
- High guest interaction role.
You Can also drop your cv:
Job Type: Full-time
Pay: From ₹8,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
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