Front Office Assistant

1 day ago


Sambalpur OR IN Jas Group Full time

JOB DESCRIPTION - FRONT OFFICE ASSISTANT Preferred Female Position Title Front Office Assistant Hospitality Industry Department Front Office Job Summary The Front Office Assistant is responsible for providing excellent guest service handling check-in and check-out procedures managing guest inquiries and ensuring smooth front desk operations The role requires strong communication skills a pleasant personality and the ability to handle guest complaints professionally Key Responsibilities Guest Services Welcome guests warmly upon arrival Handle check-in and check-out procedures efficiently Provide information about hotel facilities services and local attractions Assist guests with any queries or special requests Maintain visitor records and ensure guest satisfaction Front Desk Operations Manage reservations and room allocations Answer phone calls emails and messages professionally Coordinate with housekeeping for room status updates Maintain proper records registers and reports Handle billing payments and prepare invoices Customer Handling Address guest complaints politely and escalate when needed Provide quick solutions to guest issues Ensure a high level of hospitality and service standards Administration Maintain front desk cleanliness and ensure all materials are available Coordinate with other departments F B Housekeeping Security Maintenance Skills Qualifications Minimum 2 or Graduate Hotel Management preferred Good communication skills in English Hindi and local language Basic computer knowledge MS Office Pleasant personality customer-oriented and confident Ability to multitask and work under pressure Experience Freshers can apply Experience in hospitality or customer service is an advantage Benefits Rotational shifts morning evening night Food provided Accommodation High guest interaction role You Can also drop your cv hr jasgroup in Job Type Full-time Pay From 8 000 00 per month Benefits Flexible schedule Food provided Work Location In person



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