CRE-Service Reminder Calling
6 days ago
Job Title: CRE – Service Due Reminder / Caller
Roles & Responsibilities:
- Maintain a minimum office attendance of 95%.
- Responsible for achieving NPS score targets as per RIPL guidelines.
- Check vehicle history before calling the customer.
- Reschedule appointments for customers with non-confirmation.
- Call customers 7 days before the due date (N-7) as per the calling script.
- Register incoming calls as customer appointments.
- Communicate with non-contactable customers using follow-up strategies.
- Inform customers about service estimate costs.
- Provide information about service facilities such as Pit Stop and Pick & Drop.
- Make appointment confirmation calls 1 day before the visit (N-1).
- Allocate Service Advisors for scheduled appointments.
- Prepare the daily appointment list on N-1 day and share it with SM, CRM, Parts, and Security.
- Follow up with No Show customers and reschedule if necessary.
- Maintain all required reports as per Care 2.0 SOP, including:
- Calling & Appointment Register
- Daily SDR Monitoring
- Service Advisor Allocations
- Pick & Drop Register
- Coordinate with Pick & Drop drivers.
- Maintain complete details and records of the Pick & Drop process.
- Meet KPI targets for SDR and Pick & Drop as per Care 2.0 guidelines.
- Submit daily reports to CRM and share the calling report in the official WhatsApp group.
Job Type: Full-time
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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