CRE-Service Reminder Calling

6 days ago

Pune, Maharashtra, India Unnati Vehicle Private Limited Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: CRE – Service Due Reminder / Caller

Roles & Responsibilities:

  • Maintain a minimum office attendance of 95%.
  • Responsible for achieving NPS score targets as per RIPL guidelines.
  • Check vehicle history before calling the customer.
  • Reschedule appointments for customers with non-confirmation.
  • Call customers 7 days before the due date (N-7) as per the calling script.
  • Register incoming calls as customer appointments.
  • Communicate with non-contactable customers using follow-up strategies.
  • Inform customers about service estimate costs.
  • Provide information about service facilities such as Pit Stop and Pick & Drop.
  • Make appointment confirmation calls 1 day before the visit (N-1).
  • Allocate Service Advisors for scheduled appointments.
  • Prepare the daily appointment list on N-1 day and share it with SM, CRM, Parts, and Security.
  • Follow up with No Show customers and reschedule if necessary.
  • Maintain all required reports as per Care 2.0 SOP, including:
  • Calling & Appointment Register
  • Daily SDR Monitoring
  • Service Advisor Allocations
  • Pick & Drop Register
  • Coordinate with Pick & Drop drivers.
  • Maintain complete details and records of the Pick & Drop process.
  • Meet KPI targets for SDR and Pick & Drop as per Care 2.0 guidelines.
  • Submit daily reports to CRM and share the calling report in the official WhatsApp group.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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