IT Desktop Support Engineer

9 hours ago

Gurgaon Sector Gurugram Haryana, India PMAS technologies Full time ₹ 6,08,000 - ₹ 6,24,000 per year

Position: Desktop Support Engineer (L1)

Job Type: Full-time onsite

Working Hours: Standard business hours

Contract: 12 months initial (with the possibility to extend up to 3 years based on performance)

Start Date: Immediate

Experience Required: 2-3 years in desktop / end-user support

Languages: English (min B2)

Job Description;

We are seeking a skilled and enthusiastic Onsite Support Engineer to join our team in India. The selected candidate will play a crucial role in providing top-notch technical support to our users by resolving hardware and software issues, ensuring smooth IT operations, and maintaining high levels of customer satisfaction.

Key Responsibilities

  • Perform Installs, Moves, Adds, and Changes (IMACD) of hardware and software.
  • Act as a key point of contact for EUS onsite teams, managing SLAs effectively and leading the team to success.
  • Provide exceptional break-fix support for hardware, software, and mobility issues.
  • Manage backup tape rotations, tape library systems, and coordinate server reboots.
  • Ensure proper provisioning, configuration, and delivery of IT equipment, supporting both office-based and remote users.
  • Troubleshoot and maintain desktops, laptops, tablets, mobile devices, printers, VOIP phones, and other peripherals.
  • Collaborate with internal IT teams to ensure seamless service delivery.
  • Oversee desktop imaging, security patching, and ensure all devices meet configuration standards.

Preferred Technical Skills

  • Expertise in Windows 10/11
  • Active Directory, Azure
  • Proficiency with Microsoft Office Suit support.
  • Service Now/Remedy
  • Familiarity with endpoint management tools like SCCM/Intune and Mobile Device Management (MDM) platforms.
  • Knowledge of networking concepts, including basic network troubleshooting, wired/wireless connectivity, and switch management.
  • Experience with desktop/laptop hardware replacements, peripheral installations, and system imaging.

Soft Skills

  • Exceptional customer service and communication skills, with the ability to convey technical solutions in a user-friendly manner.
  • Ability to work efficiently in a fast-paced environment, handling multiple tasks and prioritizing based on urgency.
  • Demonstrated ability to maintain a professional demeanor and foster positive outcomes when working with clients.
  • Skilled in creating technical documentation and contributing to knowledge bases (KB articles).

Job Types: Full-time, Contractual / Temporary

Contract length: 48 months

Pay: ₹50, ₹52,000.00 per month

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