
Admission Counsellor
9 hours ago
Role & responsibilities
- Counsel patients and their families regarding hospital admission procedures, room categories, and treatment plans.
- Provide detailed information on estimated costs, insurance coverage, and payment options.
- Coordinate with doctors, nurses, and administrative teams to ensure a seamless admission experience.
- Collect and verify patient documents (ID proof, insurance papers, medical reports, etc.).
- Enter patient data accurately into the Hospital Information System (HIS).
- Handle queries regarding billing, insurance claims, and pre-authorizations.
- Guide patients to the appropriate departments or hospital wings.
- Maintain confidentiality and uphold patient rights at all times.
- Provide emotional support to patients and relatives during stressful situations.
- Follow up on pre-admission formalities and assist in emergency or walk-in admissions.
Preferred candidate profile
- Excellent communication and interpersonal skills.
- Proficient in local language(s) and English.
- Basic knowledge of hospital systems and medical terminology.
- Strong organizational and multitasking abilities.
- Familiarity with insurance processes and patient billing is an advantage
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