Csa-Yousta

4 hours ago

Ludhiana, Punjab, India Reliance Retail Full time ₹ 2,00,000 - ₹ 4,00,000 per year
 Job Description – Customer Service Associate (CSA)Brand: Reliance YoustaLocation: LudhianaDepartment: Retail Store OperationsRole Type: Full-time / On-floor Executive Position Overview

The Customer Service Associate (CSA) at Reliance Yousta – Ludhiana is responsible for delivering an exceptional in-store customer experience, supporting sales targets, maintaining visual merchandising standards, and ensuring smooth store operations. The role requires strong communication, customer orientation, and the ability to work in a fast-paced fashion retail environment.

Key Responsibilities1. Customer Service & Sales
  • Greet customers and assist them with product selection based on needs and preferences.
  • Provide product knowledge, styling advice, and size recommendations.
  • Convert walk-ins to sales and support in achieving daily/weekly store targets.
  • Ensure a positive and engaging customer experience throughout the store journey.
2. Store Operations
  • Maintain cleanliness and hygiene across assigned sections.
  • Assist in handling trials, replenishment, price tagging, and stock counting.
  • Ensure fitting room protocols and customer flow management.
3. Visual Merchandising
  • Support in executing VM guidelines as per brand standards.
  • Keep shelves and displays neat, organized, and fully stocked.
  • Participate in new arrivals setup and seasonal changeovers.
4. Cashiering (if assigned)
  • Assist at billing counter during rush hours.
  • Handle cash, card, UPI transactions accurately (training provided).
  • Maintain billing area hygiene and documentation.
5. Inventory Management
  • Participate in GRN activities, stock audits, and shrinkage control.
  • Report low stock, damages, and fast-moving items to store leadership.
Skills & Competencies
  • Strong communication (Hindi, Punjabi, basic English preferable)
  • Customer-centric approach
  • Positive attitude & teamwork
  • Basic computer/billing skills
  • Ability to multitask and handle rush hours
  • Interest in youth fashion & trends (preferred)
Qualifications
  • Minimum education: 10+2 / Graduate (preferred)
  • Experience: 0–2 years in retail, fashion, or customer service (freshers welcome)
Work Environment & Shift
  • Store-based role
  • Rotational shifts, including weekends & holidays
  • Uniform & grooming standards as per brand policy
Salary & Benefits (typical for retail – customizable)
  • Competitive salary + incentives
  • PF/ESI (as per policy)
  • Staff discounts
  • Training & growth opportunities

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