csa-yousta

1 day ago

ludhiana, India Reliance Retail Full time

 Job Description Customer Service Associate (CSA)Brand: Reliance YoustaLocation: LudhianaDepartment: Retail Store OperationsRole Type: Full-time / On-floor Executive Position OverviewThe Customer Service Associate (CSA) at Reliance Yousta Ludhiana is responsible for delivering an exceptional in-store customer experience, supporting sales targets, maintaining visual merchandising standards, and ensuring smooth store operations. The role requires strong communication, customer orientation, and the ability to work in a fast-paced fashion retail environment. Key Responsibilities1. Customer Service & SalesGreet customers and assist them with product selection based on needs and preferences.Provide product knowledge, styling advice, and size recommendations.Convert walk-ins to sales and support in achieving daily/weekly store targets.Ensure a positive and engaging customer experience throughout the store journey.2. Store OperationsMaintain cleanliness and hygiene across assigned sections.Assist in handling trials, replenishment, price tagging, and stock counting.Ensure fitting room protocols and customer flow management.3. Visual MerchandisingSupport in executing VM guidelines as per brand standards.Keep shelves and displays neat, organized, and fully stocked.Participate in new arrivals setup and seasonal changeovers.4. Cashiering (if assigned)Assist at billing counter during rush hours.Handle cash, card, UPI transactions accurately (training provided).Maintain billing area hygiene and documentation.5. Inventory ManagementParticipate in GRN activities, stock audits, and shrinkage control.Report low stock, damages, and fast-moving items to store leadership. Skills & CompetenciesStrong communication (Hindi, Punjabi, basic English preferable)Customer-centric approachPositive attitude & teamworkBasic computer/billing skillsAbility to multitask and handle rush hoursInterest in youth fashion & trends (preferred) QualificationsMinimum education: 10+2 / Graduate (preferred)Experience: 02 years in retail, fashion, or customer service (freshers welcome) Work Environment & ShiftStore-based roleRotational shifts, including weekends & holidaysUniform & grooming standards as per brand policy Salary & Benefits (typical for retail customizable)Competitive salary + incentivesPF/ESI (as per policy)Staff discountsTraining & growth opportunities

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