▷ (Urgent) Business Analyst

5 days ago

Ludhiana, India Victrix Systems And Labs Full time

Job Description Key Responsibilities: - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business requirements and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 (or later) across ServiceNow modules, including ITSM, ITOM, APM, SAM. - Develop and maintain documentation, including data dictionaries, process flows, and mapping documents. - Identify gaps in existing CMDB structure and lead remediation initiatives. - Define and enforce CMDB governance policies and data quality metrics. - Facilitate workshops and working sessions with stakeholders to align IT services with business capabilities. - Support audits and compliance by ensuring adherence to CSDM standards. - Work closely with technical teams (ServiceNow developers, architects) to ensure solutions meet business needs. - Generate reports and dashboards for KPIs related to CMDB health and CSDM maturity. Required Skills & Qualifications: - Minimum 8 years of experience in ITSM/ITOM roles, with at least 6+ years focused on ServiceNow CSDM and CMDB. - Proven experience with ServiceNow platform, including CMDB, Discovery, APM, SAM, ITSM, and ITOM modules. - Strong understanding of CSDM versions 3.0 / 4.0, service mapping, and data modeling. - Experience in creating data governance frameworks, policies, and compliance standards. - Excellent analytical, documentation, and communication skills. - Ability to engage with both technical and non-technical stakeholders. - Experience with ServiceNow Reporting and Performance Analytics (preferred). - ServiceNow Certified System Administrator (CSA) or CSDM-certified preferred. Nice to Have: - Familiarity with cloud infrastructure (AWS, Azure, GCP) and integration into CMDB. - Experience with Agile/Scrum methodologies. - Prior experience in ServiceNow implementation projects or upgrades. Education: - Bachelor's Degree in Computer Science, Information Systems, or related field. - Relevant certifications preferred (e.g., ServiceNow CSA, ITIL v4, CSDM training).

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