SCCM/MECM Administrator

*Roles & Responsibilities:*

• Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM) infrastructure
• Design, implement, and optimize task sequences for OS deployments (OSD), including driver and BIOS management
• Manage software update deployments, patching schedules, and compliance reporting
• Maintain SCCM client health, collections, boundary groups, and configuration baselines
• Manage and maintain Group Policy Objects (GPOs) to enforce security baselines, application restrictions, and system configurations across global endpoints
• Ensure global endpoint compliance with internal security policies, vulnerability management standards, and regulatory frameworks
• Collaborate with InfoSec and security teams to validate software deployments, support patching readiness, assess security impact, and ensure audit compliance
• Develop, test, and deploy modern and legacy application packages (PowerShell, AppDeployToolkit, MSIX, MSI, App-V, EXE)
• Maintain and optimize the enterprise software catalog and deployment lifecycle via SCCM
• Partner with IT support teams, CDT (Client Device Team), and compliance collaborators to ensure endpoint solutions meet business, regulatory, and operational needs
• Participate in multi-functional efforts to streamline incident response, service delivery, and operational handoffs
• Build and support self-service software deployment strategies
• Operate and enhance the Nexthink DEX platform for real-time endpoint monitoring and analytics
• Develop remote actions, investigations, and user engagement campaigns to improve device performance and user experience
• Proactively detect and remediate endpoint issues using Nexthink insights
• Correlate Nexthink metrics with SCCM telemetry for unified endpoint visibility
• Automate administrative tasks across SCCM and Nexthink using PowerShell and scripting tools
• Integrate endpoint management solutions with ServiceNow, internal APIs, and reporting platforms
• Build and maintain operational dashboards using SCCM reports, Nexthink, and Power BI
• Stay ahead of on Intune, Endpoint Manager, Autopilot, and Azure AD to support long-term migration planning; contribute to PoCs and strategic discussions on modern endpoint management
• Evaluate trends in modern endpoint management and provide technical input for long-term roadmap development
• Serve as the technical escalation point for complex endpoint issues, partnering with support teams to resolve incidents and drive root cause analysis

*What we expect of you*

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field .

Preferred Qualifications:

*Must-Have Skills:*

• Expert-level experience with SCCM/MECM for enterprise application packaging, patching, OS deployments (OSD), compliance baselines, and Group Policy Object (GPO) management in large-scale environments
• Proficiency in scripting and automation using PowerShell (and optionally Python) for deployment, telemetry, and administrative tasks
• Hands-on experience with Nexthink or similar Digital Experience Monitoring (DEX) platforms for real-time endpoint monitoring, analytics, and remediation
• Experience with modern endpoint management tools, including Microsoft Intune, Autopilot, and Hybrid Azure AD Join, to support future cloud-based management strategies

*Good-to-Have Skills:*

• Familiarity with Azure AD, Microsoft Graph API, and Microsoft Defender for Endpoint integration
• Experience with ServiceNow integration for ITSM processes, including change and deployment workflows
• Understanding of conditional access, co-management models, and Zero Trust architecture for endpoint security
• Familiarity with DevOps practices, including use of Git for version control of scripts, configuration, and automation
• Exposure to automation pipelines for application packaging or endpoint provisioning
• Ability to build and maintain operational dashboards using SCCM reports, Nexthink, and Power BI
• Experience correlating SCCM and Nexthink telemetry for unified endpoint visibility

*Preferred Certifications:*

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• ITIL Foundation certification (or equivalent)

*Soft Skills:*

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills
• Comfortable serving as a technical authority and escalation point during high-impact support scenarios
• Strong documentation habits and attention to regulatory compliance
• Ability to work flexible hours and adapt to global enterprise schedules