SCCM & Intune Engineer

6 days ago

Hyderabad, Telangana, India Bell Techlogix Full time

SUMMARY: The Unified Endpoint Management and Administration role is responsible for the endpoint configuration services and supporting technology. This specialist leads the design, build, enhancement and integration of workstation services for clients supported by Bell Techlogix. This role also plays an integral part in building and enhancing workstation services in terms of robustness, scalability, availability and efficiency.

Essential Functions:

  • Develop and document standard operating procedures that define the support, build, test and deployment for imaging, applications packaging and deployment, security patching and deployment.
  • Develop scripts to automate processes.
  • Manage and administer standardized provisioning, application delivery and security updates.
  • Administer and support endpoint management platforms deployments and migration for clients to include:

Support platforms Intune and SCCM:

  • Image management for endpoint devices
  • Patching, compliance, and reporting experience
  • Device provisioning and Autopilot
  • Device enrollment and remediation
  • Create and maintain build documentation
  • Download and approve new updates for testing based on client defined schedules
  • Assist with the Enterprise Product Evaluation (EPE) for new hardware introduction
  • Provide adequate user and system documentation that cover system specifications, operational guides, and recovery plans
  • Ability to follow written & verbal directions

Required Education, Experience, and Skills:

  • Bachelor's degree in Engineering, Computer Science or equivalent work experience.
  • AAS in Business Management, Computer Science or equivalent work experience.
  • 3 5 years' experience with workstation management, deployment, and maintenance.
  • Excellent working knowledge of Windows desktop OS including Active Directory, Group Policy, Users, Security Groups.
  • Experience with SQL Reporting, PowerShell or other scripting language.
  • Excellent working knowledge of major manufacture hardware (Dell, HP etc).
  • Certifications preferred - Microsoft MCSE/MCSA, etc.
  • Experience working with Microsoft Windows Server, Microsoft 365, Microsoft Azure
  • Experience supporting endpoint Security/anti-virus
  • Understanding of IT Management processes such as ITIL.

Soft skills required;

  • Excellent interpersonal skills when working with clients, vendors and peers.
  • Ability to collaborate with project and operations teams for development of solutions.
  • Ability to work independently as well as part of a team, meeting deadlines and service level agreements
  • Demonstrate flexibility and adaptability to perform in a constantly changing fast paced work environment
  • Excellent verbal and written communication skills
  • Excellent customer services skills.

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