QBrainX - ServiceNow Architect - ITOM Module (10-16 yrs)

4 days ago

Coimbatore, Tamil Nadu, India Qbrainx Full time ₹ 1,20,000 - ₹ 6,00,000 per year

ServiceNow Architect - ITOM

Exp level - 10 years and above

Location Coimbatore / Hyderabad / Remote

Summary :

We are seeking a highly skilled ServiceNow Architect specializing in IT Operations Management (ITOM) with at least 10 years of experience to join our dynamic team. The ideal candidate should have extensive hands-on experience in designing and implementing ServiceNow ITOM solutions, demonstrating deep technical expertise and leadership in ServiceNow platform capabilities.

Responsibilities :

  • Lead the design and architecture of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management.

  • Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within the ServiceNow platform.

  • Develop and implement best practices for configuring and customizing ServiceNow ITOM applications to meet organizational requirements.

  • Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards and best practices.

  • Conduct workshops, training sessions, and knowledge sharing activities related to ServiceNow ITOM for both technical and non-technical stakeholders.

  • Act as a subject matter expert (SME) on ServiceNow ITOM capabilities, staying updated with the latest platform enhancements and industry trends.

  • Drive continuous improvement efforts in ServiceNow ITOM implementations, optimizing processes and enhancing operational efficiency.

Requirements :

  • Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.

  • Minimum of 10 years of experience working with ServiceNow platform, with a focus on IT Operations Management (ITOM).

  • Proven experience in architecting, designing, and implementing ServiceNow ITOM solutions, including Discovery, Service Mapping, and Event Management.

  • Strong understanding of cloud technologies and experience with ServiceNow Cloud Management would be advantageous.

  • Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders at all levels.

  • ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM and ITOM are highly desirable.

  • Ability to work independently and as part of a team, handling multiple projects simultaneously in a fast-paced environment.

  • Flexibility to work onsite at Coimbatore or Hyderabad or remotely, as per project requirements.

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