
Process Quality
6 days ago
About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc.
About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a
high standard of merchant experience.
Expectations/ Requirements
Minimum 1 Year of Experience in Agent/Center Quality
Monitoring of transactions as per process guidelines
Providing event-based and frequency-based feedback
Collecting data on the CTQs as defined in the SLA and track the same
Assisting Ops in identifying training needs for the agents and process level issues that can help improve
performance
Participating in team huddles and providing brief on Quality performance in the process
Brief new agents joining the process and explain how the quality function operates in the process
Co-ordinate all process improvement initiatives
Competencies Required:
Ability to work in a continually challenging environment
Understanding of end-to-end processes and appreciation of critical parameters
Knowledge of MS Office Excel, PowerPoint, Word
Good communication skills (English/Hindi)
Good analytical skills to be tested through Quality Aptitude Test
Self-initiated and zeal for continuous improvement
-
Process Quality
2 weeks ago
Noida, Uttar Pradesh, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPaytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the...
-
Process Excellence
2 weeks ago
Noida, Uttar Pradesh, India 2COMS Full timeQuality Assuance - Team lead Quality Managers shall ensure that the project team delivers to the expectations of the customer client and internal stakeholders operations account team Quality Managers shall also provide goals and objectives to the quality team manages escalations issues and provide support to the operations team whenever...
-
Am Quality
3 weeks ago
Noida, Uttar Pradesh, India iEnergizer Full timeCompany Overview iEnergizer is a premier Business Process Outsourcing provider of customer management solutions focusing on delivering superior service and enhancing our client s brand performance As a trusted partner iEnergizer provides comprehensive life-cycle customer support services across various industry verticals including Healthcare Banking ...
-
Quality Analyst
2 weeks ago
Noida, Uttar Pradesh, India Paytm Full timeHeadquartered in Noida India Paytm Insurance Broking Private Limited PIBPL a wholly owned subsidiary of One97 Communications OCL is an online insurance market place that offers insurance products across all leading insurance companies with products across auto life and health insurance and provide policy management and claim services for our...
-
Quality Engineer
2 weeks ago
Noida, Uttar Pradesh, India Neenjas Electric Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe're Hiring: SQAKnow anyone who might be interested?Key Responsibilities:Strategy and Development:• Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance• Contribute to new business initiatives and projects and review and communicate the...
-
Quality Assurance Quality Control Engineer
2 weeks ago
Noida, Uttar Pradesh, India Dewon Electric Full time ₹ 8,00,000 - ₹ 12,00,000 per yearDepartment: Quality Assurance & Quality Control (QA & QC)Position Title: QA/QC EngineerNumber of Positions: 2Experience Required: 3 to 5 yearsJob Responsibilities:Incoming Quality Control (IQC) and in-process quality assurance. Implementation of 7 QC Tools, 5S, Kaizen, and other quality improvement initiatives. Conducting and assisting in ISO Audits and...
-
Quality Manager
2 weeks ago
Noida, Uttar Pradesh, India THE Talent Keepers Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJOB ROLES AND RESPONSIBILITIES:• Shall able to classify project management consultants scope in quality budget formation.• Verifies bill payments for all expenses (as per the current corporate limit)• Defines and modifies quality standards from customer perspective• Defines quality standards and shall be able to incorporate changes in project quality...
-
Quality Engineer
6 days ago
Noida, Uttar Pradesh, India Regalo Kitchens Full time ₹ 15,00,000 - ₹ 28,00,000 per yearPosition: Quality EngineerDepartment: Quality ControlLocation: Noida Sector 63Role Overview:The Quality Engineer will be responsible for ensuring that all incoming materials, in-process activities, and finished products meet the companys quality standards. This role involves inspection, testing, documentation, training, and continuous improvement to maintain...
-
Process Excellence Lead
2 weeks ago
Noida, Uttar Pradesh, India beBeeExcellence Full time ₹ 25,00,000 - ₹ 30,00,000Process Excellence LeadThe Quality Assurance Process Excellence Lead is responsible for ensuring the project team delivers quality results that meet customer expectations. This role involves setting goals and objectives for the quality team, managing escalations and issues, and providing support to operations.Key Performance Indicators:Deliver projects on...
-
Quality Engineer
2 weeks ago
Noida, Uttar Pradesh, India PADGET ELECTRONICS Private Limited (DIXON) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionPADGET ELECTRONICS Private Limited (DIXON) is an electrical and electronic manufacturing company based in Noida, Uttar Pradesh, India. PADGET ELECTRONICS focuses on producing high-quality electronic products. The company is dedicated to innovation and excellence in the electronics manufacturing industry.Role DescriptionThis is a full-time...