L2 Support Engineer Python
2 days ago
Job Overview:
We are seeking a motivated and detail-oriented L2 Technical Support Engineer to join our customer support team. In this role, you will provide advanced technical assistance, resolve complex issues, and collaborate with our development and product teams to deliver exceptional customer satisfaction
Responsibilities:
- Act as the primary escalation point for the L1 support team or direct end-users.
- Manage and resolve customer issues efficiently through support cases and various communication channels.
- Troubleshoot and resolve advanced technical issues promptly, ensuring minimal service disruption.
- Collaborate with development teams to identify and resolve software defects.
- Document resolutions, create knowledge base articles, and suggest process improvements to enhance support operations.
- Monitor and optimize the performance of customer-facing infrastructure hosted on AWS.
- Reproduce customer issues in staging environments to validate and test fixes.
- Support customer onboarding by providing technical guidance and ensuring successful product adoption
RequirementsEssential Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in technical support, system administration, or a similar role.
Strong understanding of:
Python Flask applications
- React-based user interfaces
- MySQL databases
- Apex, Aura Framework/LWC, HTML, CSS, and JavaScript
- Salesforce Admin knowledge
- Hands-on experience with AWS services (e.g., EC2, S3, RDS, CloudWatch).
- Proficiency in reading logs, querying databases, and working with REST APIs.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work in US/APAC/rotational shifts.
Preferred Skills
- Experience with CRM platforms such as Salesforce, Zoho, or HubSpot.
- Familiarity with logging and monitoring tools like BetterStack, ELK Stack, or New Relic.
- Knowledge of CI/CD pipelines and debugging deployment issues
BenefitsWhat Working at SMS Magic Offers
At SMS Magic, we believe that the growth of our people is directly linked to the growth of our company. Our culture fosters high-performance teaming, allowing individuals to reach their full potential while contributing to a world-class CRM messaging company.
We offer:
- The freedom and flexibility to manage your role in a way that works best for you.
- Exposure to a dynamic and expanding global business environment.
- Access to innovative and cutting-edge technology and tools.
- Opportunities to apply analytical capabilities and make a significant impact on business teams.
- A competitive compensation package, with rewards based on performance and contributions.
- A work environment that promotes balance, ensuring employees maintain an active, healthy, and fulfilling life inside and outside of work.
Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime.
Job Type: Full-time
Pay: ₹30, ₹58,333.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Support: 2 years (Required)
Work Location: In person
-
Jr. Architect
6 days ago
Baner, Maharashtra, India ENGINEER HORIZON Full time ₹ 3,24,000 per yearJob Summary:We are looking for a Junior Architect to join our design and development team. The ideal candidate will assist in planning, designing, and coordinating architectural aspects of our ongoing and upcoming projects, ensuring alignment with company standards and timelines.Key Responsibilities:* Assist in conceptualizing, designing, and developing...
-
Senior Python Developer
2 days ago
Baner, Maharashtra, India Muks Robotics – The AI Robotics Company Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Senior Python Developer (Abroad Opportunity) Location: Baner, Pune Experience: 3+ years Company: Muks Robotics AI Pvt. Ltd. Company website: Employment Type: Full-Time Important Note: This is an abroad placement opportunity. Candidates must hold a valid passport and be willing to travel or relocate as part of the job responsibilities. About the...
-
Senior Python Developer
2 weeks ago
Baner, Maharashtra, India Muks Robotics – The AI Robotics Company Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title: Senior Python Developer (Abroad Opportunity)Location: Baner, PuneExperience: 3+ yearsCompany: Muks Robotics AI Pvt. Ltd.Company website: Employment Type: Full-TimeImportant Note: This is an abroad placement opportunity. Candidates must hold a valid passport and be willing to travel or relocate as part of the job responsibilities.About the...
-
Field Support Engineer
2 days ago
Baner, Maharashtra, India Indio Networks Pvt Ltd Full time ₹ 10,000 - ₹ 30,000 per yearJob Description: Field Support EngineerCompany: Indio Networks Pvt. Ltd. (Pune, Maharashtra, India)Department: Technical Support / Field OperationsReporting To: Technical Support ManagerCompany OverviewIndio Networks is a provider of advanced networking and wireless solutions, including WiFi Access Points, Network Controllers, Managed Switches, and 4G/5G...
-
Technical Support Engineer
11 hours ago
Baner, Maharashtra, India Manabh Software Full time ₹ 6,00,000 - ₹ 8,00,000 per yearRole : Technical Support EngineerResponsibilities :Address Technical Query of clients / Guide Users through technical processTroubleshoot technical issues related to software.Database analysisSQL express & sql management installation on client side.Design bill format & barcode printingDiagnosing technical issues of ERP product & forward the core problem of...
-
Technical Support Engineer
6 days ago
Baner, Maharashtra, India DeepTek Medical Imaging Pvt Ltd Full time ₹ 3,50,000 - ₹ 6,00,000 per yearKey Responsibilities:Provide technical support to customers via phone, email, and remote assistance channels.Troubleshoot and resolve technical issues related to software and network, Firewall, Antivirus and other network and software related issues.Perform software installations, configurations, and upgrades for solutions.Collaborate with cross-functional...
-
Software Engineer
6 days ago
Baner, Maharashtra, India Credentek Software Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per yearAn Engineer with skills of Python, Java and DevOps. They are responsible for writing reusable, testable and efficient code — ensuring the application's performance, security and scalability.Job Type: Full-timePay: ₹10, ₹30,000.00 per monthWork Location: In person
-
Tech Lead
4 days ago
Baner, Maharashtra, India HRG Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearBaner, Pune, Maharashtra, IndiaDepartmentDelivery Unit 1Job posted onSep 26, 2025Employment typeConsultantPosition : Sr. Python EngineerExperience : 4 to 6 YearsLocation : Pune (Hybrid/Remote)A Python Senior Engineer with hands-on experience in developing backend solutions using Python on Azure Cloud. The engineer will focus on building and optimizing...
-
Senior Electronics Engineer
2 weeks ago
Baner, Maharashtra, India Muks Robotics – The AI Robotics Company Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Senior Electronics EngineerLocation: Baner, PuneCompany: Muks Robotics AI Pvt. Ltd.Company website: Experience Required: 3+ YearsEmployment Type: Full-TimeAbout the Company:At Muks Robotics AI Pvt. Ltd., we are shaping the future of robotics through innovation and engineering excellence. Our interdisciplinary team designs intelligent robotic...
-
Senior Electronics Engineer
7 days ago
Baner, Maharashtra, India Muks Robotics LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Senior Electronics EngineerLocation: Baner, PuneCompany: Muks Robotics AI Pvt. Ltd.Company website: Experience Required: 3+ YearsEmployment Type: Full-TimeAbout the Company:At Muks Robotics AI Pvt. Ltd., we are shaping the future of robotics through innovation and engineering excellence. Our interdisciplinary team designs intelligent robotic...