Senior Learning Experience Manager

1 day ago

Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a skilled Senior Learning Experience Manager with 6 to 13 years of experience to lead our team in delivering exceptional learning experiences. The ideal candidate will have a strong background in designing and implementing effective learning strategies.

Roles and Responsibility

  • Develop and implement comprehensive learning plans to achieve business objectives.
  • Design and deliver engaging training programs to enhance employee skills and knowledge.
  • Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
  • Evaluate the effectiveness of training programs and recommend improvements.
  • Manage and maintain accurate records of training activities and participant feedback.
  • Stay current with industry trends and best practices in learning and development.

Job Requirements

  • Proven experience in managing end-to-end learning projects, preferably in a BPO or Call Centre environment.
  • Strong understanding of adult learning principles and instructional design methodologies.
  • Excellent communication and project management skills, with the ability to work effectively with stakeholders at all levels.
  • Experience with e-learning platforms and authoring tools is highly desirable.
  • Ability to analyze data and provide insights to inform business decisions.
  • Strong leadership skills, with the ability to motivate and guide team members to achieve their goals.

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