Customer Service Executive

3 days ago

Navi Mumbai, Maharashtra, India Ciel Hr Full time ₹ 8,00,000 - ₹ 12,00,000 per year
Job Description Role & Responsibilities
  • Coordinating the activities of all departments (Production, QC, Accounts, Sales, Warehouse, and Transport) involved in the order fulfilment process.
  • Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed.
  • Providing timely and accurate information about the order to the customer.
  • Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date.
  • Creatively identifying possible solutions in the event of insufficient product availability.
  • Ensuring compliance with Croda's credit control policy. Promptly, firmly, but politely informing customers of any credit or account issues that are preventing acceptance or progression of an order.
  • Keeping customers informed of any changes in the timing of their orders due to production or other problems.
  • Helping to reduce slow-moving stock and working capital by regularly reviewing concessionable stock and persuasively offering this stock to suitable customers.
  • Helping to maximise revenue collection by regularly reviewing blocked and outstanding orders.
  • Supporting improvement of the order fulfilment process by raising issues and contributing suggestions at team and department meetings.
  • Promptly dealing with any complaints a customer may raise.
  • Deputizes when required, coaching and advising fellow team members to solve problems, liaising with the allocated manufacturing site as necessary to resolve supply issues.
  • Super User for one or more elements of the SAP-SD module/relevant IT business system; provides training to other employees as needed and acts as the first level of user support.
  • In some locations, performs system testing as required by the SAP team and liaises with the SAP team concerning new configuration, functionality, and system improvements.
Preferred Candidate Profile
  • Ability to communicate confidently and effectively both on the telephone and in writing
  • Self-motivated and able to work to tight deadlines
  • Familiar with MS Office and competent in SAP/relevant IT business system
  • Flexibility and attention to detail

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