Customer Service Assistant

1 week ago

Bengaluru, Karnataka, India INNOVFIX PRIVATE LIMITED Full time ₹ 3,98,387 per year

Job Description – Female Malayalam Customer Support Executive

Position: Customer Support Executive

Location: Office Location / Remote

Employment Type: Full-time

About the Role

We are seeking a female Malayalam-speaking Customer Support Executive who is fluent in both Malayalam and English. The candidate will be responsible for handling customer queries, resolving issues, and providing an excellent support experience to our users.

Key Responsibilities

  • Handle inbound and outbound customer queries via calls, chat, or email.
  • Provide support in Malayalam (primary) and English (secondary).
  • Assist users with app usage, troubleshooting, and account-related queries.
  • Escalate complex issues to the relevant departments in a timely manner.
  • Maintain accurate records of customer interactions and feedback.
  • Ensure high levels of customer satisfaction and professional communication.

Requirements

  • Female candidate only.
  • Proficiency in Malayalam (mandatory) and English (mandatory).
  • Prior experience in customer support / BPO / call center is preferred.
  • Strong communication and problem-solving skills.
  • Ability to handle customers with patience and empathy.
  • Basic computer knowledge and familiarity with apps/online platforms.
  • Willingness to work in shifts if required.

What We Offer

  • Competitive salary and performance-based incentives.
  • Growth opportunities in a fast-growing company.
  • Supportive team environment with training provided.
  • Opportunity to interact with a diverse customer base.

Job Type: Full-time

Pay: ₹15, ₹33,629.35 per month

Language:

  • Malayalam (Required)

Work Location: In person

Speak with the employer

  • Assistant Customer Service Manager

    1 week ago

    Bengaluru, Karnataka, India HappyLocate Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionHappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from...

  • Customer Service

    1 week ago

    Bengaluru, Karnataka, India MS One Kee Co . Full time ₹ 20,000 per year

    Hiring for Customer Support Executives - Domestic ProcessWork from officeLocation:Marathahalli, BengaluruDetails:Shift: 9 Hours, DaySalary: 20k In-handRoles and ResponsibilitiesProvide online support for customers.Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever...

  • Customer Service Associate

    17 hours ago

    Bengaluru, Karnataka, India beBeeRetail Full time ₹ 4,00,000 - ₹ 10,00,000

    We are seeking a Customer Service Associate to join our retail team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing excellent customer service.About the Role:As a Customer Service Associate, you will be responsible for ensuring that customers have an exceptional experience while shopping at our stores. You will...

  • Customer Service Executive

    6 days ago

    Bengaluru, Karnataka, India Natures Basket Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    This role involves working from the store. Duration of the shift will be 9 hours.Weekly offs will be provided on a rotational basis between Monday to Thursday.Responsibilities:Greet and assist customers in a friendly and professional manner.Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating...

  • Customer Service Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Service SpecialistA career as a customer service specialist offers the opportunity to develop strong interpersonal skills, address customer concerns, and provide effective solutions. In this role, you will be responsible for interacting with customers through various communication channels, addressing their inquiries, resolving issues, and providing...

  • Customer Service Director

    1 week ago

    Bengaluru, Karnataka, India Orange Business Services Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Description Job Purpose:Customer dedicated senior leader having overall accountability responsibility for quality of service, customer satisfaction, service level management, service improvements enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product...

  • Customer Service Specialist

    16 hours ago

    Bengaluru, Karnataka, India HappyLocate Full time

    Company Description HappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of...

  • Customer Service Specialist

    9 hours ago

    Bengaluru, Karnataka, India HappyLocate Full time

    Job DescriptionCompany DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Service AssociateAre you passionate about delivering exceptional customer experiences?We are seeking a highly motivated and skilled Customer Service Associate to join our team. In this role, you will be responsible for providing top-notch service to our customers via phone, email, or in-person.Responsibilities:Handle inbound and outbound...

  • Customer Service Executive

    3 days ago

    Bengaluru, Karnataka, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...