Operation Executive

5 days ago


Bengaluru, Karnataka, India PicklePack Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Court & Facility Management

  • Oversee daily court operations, including cleanliness, setup, and readiness of courts.
  • Ensure all sports equipment (paddles, balls, nets, etc.) is available, maintained, and organized.
  • Coordinate with maintenance staff/vendors for timely repairs and upkeep.

Customer Experience & Bookings

  • Manage player bookings through Playo and walk-in customers.
  • Greet players, explain arena policies, and ensure a smooth experience.
  • Handle cash/digital payments and maintain accurate records.
  • Address customer queries, complaints, and feedback promptly.

Events & Programs

  • Support organizing open play sessions, leagues, tournaments, and coaching programs.
  • Coordinate with coaches, mentors, and pro players for smooth execution.
  • Assist with school/NGO programs and corporate events.

Marketing & Community Engagement

  • Capture photos/videos of games, events, and community sessions for social media.
  • Share updates with the marketing team to promote upcoming events and programs.
  • Help build a fun, inclusive, and welcoming community for players.

Finance & Reporting

  • Track daily/weekly bookings, revenues, and expenses.
  • Generate reports on occupancy, customer trends, and revenue performance.
  • Highlight operational risks/issues to management.

Requirements

  • Passion for sports (Pickleball/Tennis/Badminton background is a plus).
  • 1–3 years of experience in operations, sports management, or hospitality is preferable.
  • Strong communication skills in English and Kannada (Hindi a bonus).
  • Comfortable using booking apps and basic MS Excel/Google Sheets.
  • Ability to manage both people and processes independently.
  • Flexible to work evenings, weekends, and event days.

What We Offer

  • Opportunity to be part of one of Bengaluru's premium indoor pickleball arenas.
  • Hands-on exposure to sports management and community building.
  • Growth path into Event Management, Marketing, or Facility Management roles.
  • Competitive salary + performance-based incentives.
  • Free access to courts, equipment and training programs.


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