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Operation Executive
2 weeks ago
Court & Facility Management
- Oversee daily court operations, including cleanliness, setup, and readiness of courts.
- Ensure all sports equipment (paddles, balls, nets, etc.) is available, maintained, and organized.
- Coordinate with maintenance staff/vendors for timely repairs and upkeep.
Customer Experience & Bookings
- Manage player bookings through Playo and walk-in customers.
- Greet players, explain arena policies, and ensure a smooth experience.
- Handle cash/digital payments and maintain accurate records.
- Address customer queries, complaints, and feedback promptly.
Events & Programs
- Support organizing open play sessions, leagues, tournaments, and coaching programs.
- Coordinate with coaches, mentors, and pro players for smooth execution.
- Assist with school/NGO programs and corporate events.
Marketing & Community Engagement
- Capture photos/videos of games, events, and community sessions for social media.
- Share updates with the marketing team to promote upcoming events and programs.
- Help build a fun, inclusive, and welcoming community for players.
Finance & Reporting
- Track daily/weekly bookings, revenues, and expenses.
- Generate reports on occupancy, customer trends, and revenue performance.
- Highlight operational risks/issues to management.
Requirements
- Passion for sports (Pickleball/Tennis/Badminton background is a plus).
- 1–3 years of experience in operations, sports management, or hospitality is preferable.
- Strong communication skills in English and Kannada (Hindi a bonus).
- Comfortable using booking apps and basic MS Excel/Google Sheets.
- Ability to manage both people and processes independently.
- Flexible to work evenings, weekends, and event days.
What We Offer
- Opportunity to be part of one of Bengaluru's premium indoor pickleball arenas.
- Hands-on exposure to sports management and community building.
- Growth path into Event Management, Marketing, or Facility Management roles.
- Competitive salary + performance-based incentives.
- Free access to courts, equipment and training programs.
