Customer Success Associate

1 week ago

Hyderabad, Telangana, India Swipe (YC S21) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Swipe is a billing and payments app for 2M+ SMEs in India which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.

What You Will Do

  • Provide exceptional customer support through our chat support intercom and on calls.
  • Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
  • Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
  • Collaborate with the technical team to escalate and resolve complex customer issues.
  • Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
  • Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs.
  • Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions.
  • Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement.
  • Provide insights into customer preferences and market trends to inform marketing initiatives.

What we're
looking for

  • An internship or full-time experience in customer success or a related field is preferred.
  • Excellent communication skills with a customer-centric approach.
  • You are customer-obsessed and genuinely care for customers.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • A team player with a willingness to collaborate across departments.
  • We are growing very fast and are excited to have more talented people join us on this journey

We are growing very fast and are closing in on our target of
$1M ARR
excited to have more talented people join us in this rocket ship.

  • Customer Success Associate

    6 days ago

    Hyderabad, Telangana, India Readywire Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Client Success Associate - Sales Support & CRM ExecutiveAbout the RoleWe are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and...

  • Associate Manager, Customer Success

    6 days ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Associate Manager, Customer Success Job Description The Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize...

  • Customer Success Associate

    4 weeks ago

    Hyderabad, Telangana, India Zarthi Full time

    About Zarthi:The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth.We currently offer two core solutions:Zarthi for Services: This solution operates on a pay-as-you-use model, delivering defined business outcomes through...

  • Associate Manager, Customer Success

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions,...

  • Customer Success Associate

    1 day ago

    Hyderabad, Telangana, India, Telangana Readywire Full time

    Job Title: Client Success Associate - Sales Support & CRM ExecutiveAbout the RoleWe are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and...

  • Customer Success Associate

    6 days ago

    Hyderabad, Telangana, India Hewlett Packard Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Success AssociateThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...

  • Associate Customer Success Executive

    3 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals identifying growth opportunities and engaging with customers across virtual channels If you re a seasoned customer success professional with a SaaS background and a passion for driving revenue growth a talent for building strong relationships and a knack for analytical problem-solving we...

  • Customer Success Associate

    1 week ago

    Hyderabad, Telangana, India Swipe Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Swipe is a billing and payments app for 2M+ SMEs in India which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various...

  • Customer Enablement And Success Associate

    1 week ago

    Hyderabad, Telangana, India Numerize AI Full time US$ 40,000 - US$ 80,000 per year

    Job Title: Customer Enablement & Success Manager(Entry level)Location: Hyderabad OnlyExperience: 0–2 yearsEmployment Type: Full-timeCompany: About NumerizeNumerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower restaurants and food...

  • Customer Success Specialist

    4 days ago

    Hyderabad, Telangana, India foundit Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Foundit is looking for a Customer Success Executive to join our team in Hyderabad (Work from Office). If you're passionate about building strong client relationships and ensuring business success, we'd love to hear from youRole: Customer Success ExecutiveExperience: 1–3 years (Customer Success – B2B)Location: Hyderabad (Work from Office)Background: HR...