Application Support Engineer

1 day ago

Bengaluru Chennai Hyderabad, India VN2 Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Provide L2/L3 application support for production and staging environments
  • Perform incident management, root cause analysis, and permanent fixes
  • Monitor jobs, services, and application logs; escalate and resolve critical issues
  • Optimize SQL queries and validate backend data issues
  • Collaborate with development, QA, and DevOps teams to ensure smooth deployments and hotfixes
  • Maintain detailed documentation for incident resolution and support processes
  • Ensure compliance with SLA, ITIL, and change management procedures
  • 3-6 years of experience in Application/Production Support
  • Proficiency in UNIX/Linux OS (log analysis, file handling, shell scripting)
  • Hands-on with ticketing tools like JIRA, ServiceNow, Remedy
  • Experience in job scheduling tools (e.g., Autosys, Control-M) is a plus
  • Ability to analyze logs, trace errors, and deliver quick resolutions
  • Excellent communication and stakeholder management skills

Preferred candidate profile

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