Project Manager

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.

As the Project Manager for the Operations Team, you will own end-to-end delivery across our Operations Division—spanning Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, Learning & Development, and SME Utilization. You'll serve as the primary liaison between cross-functional teams and executive stakeholders, driving project planning, execution, and continuous improvement to meet business goals and customer expectations.

Key Responsibilities

Project Planning & Execution

• Define project scope, objectives, deliverables, timelines, milestones, and resource requirements.
• Develop and maintain detailed project plans (using MS Project, JIRA, or equivalent).
• Track progress, manage risks, and implement mitigation strategies.

Cross-Functional Coordination

• Act as liaison between Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, L&D, and SME Utilization teams.
• Facilitate regular status meetings, steering committees, and stakeholder reviews.

Resource & Budget Management

• Allocate and optimize resources across multiple initiatives; monitor project budgets and forecasts.
• Report on financials, resource utilization, and ROI to leadership.

Process Improvement & Quality Assurance

• Identify bottlenecks and implement best-practice methodologies (e.g., Agile, Waterfall hybrid).
• Standardize templates, workflows, and SLAs to ensure consistent delivery and high customer satisfaction.

Risk & Issue Management

• Proactively identify project risks, dependencies, and escalation paths.
• Drive issue resolution through collaboration with team leads and stakeholders.

Metrics & Reporting

• Define and monitor KPIs (on-time delivery, customer satisfaction scores, project profitability, SME utilization).
• Prepare executive dashboards and project health reports.

Stakeholder Engagement

• Manage expectations and communications with internal teams and external partners.
• Capture feedback and drive continuous improvement in service delivery.

Who We're Looking For

• Bachelor's degree in Business, Project Management, IT, or related field.
• 5+ years of project management experience in professional services, training, or technology operations.
• PMP, PRINCE2, or Agile/Scrum certification preferred.
• Proven track record managing complex, multi-disciplinary projects.
• Strong proficiency with project management tools (e.g., MS Project, JIRA, Asana).
• Excellent written and verbal communication skills; adept at presenting to executives.
• Strong analytical, problem-solving, and organizational abilities.

Preferred Skills & Competencies

• Experience in customer success or training delivery environments.
• Familiarity with RFP development and vendor management.
• Knowledge of global delivery models (NetCom Global operations).
• Ability to facilitate workshops and training sessions.
• Demonstrated success in process optimization and change management.
• High emotional intelligence with a collaborative leadership style.

• Opportunity to work with industry-leading experts and cutting-edge technologies.
• Collaborative and inclusive work culture.
• Ongoing professional development and growth opportunities.

If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you Apply now to join our team at NetCom Learning.