Territory Customer Support Manager @ Kerala

1 week ago


Cochin, Kerala, India SV Management Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines.

Responsibilities

Customer & Product Support -

  • Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures
  • Assistance in new product launch eventsin the region

Service Process-

  • Adherence of Service Process Manual (SOP) at Dealership for uniform Process
  • Ensuring warranty Process & timely dispatch of failed parts to FQC.
  • Business Development
  • Service Reach

Preferred candidate profile

  • Diploma or Degree in Automobile / Mechanical Engineering.
  • Experience in Field Service to understand the Field Service SOP
  • Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience


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