Jewelry Store Manager

15 hours ago

Bengaluru, Karnataka, India Weekday AI Full time ₹ 5,00,000 - ₹ 6,00,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 5-6 LPA)

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

Requirements

Education & Certifications

  • Bachelor's degree from a recognized university or college.
  • Proficiency in MS Office, with advanced Excel skills.
  • Additional certifications or training in retail operations or customer service will be an advantage.

Knowledge

  • Strong understanding of retail store operations and sales processes.
  • Expertise in customer engagement and service excellence.
  • Good knowledge of jewellery, including Gold, Diamond, Platinum, and Silver products (preferred).
  • Experience in MIS reporting and performance tracking.

Skills

  • Excellent verbal and written communication skills in English and the local/regional language.
  • Strong computer literacy, including POS systems, ERP, SAP, and other retail software.
  • Advanced Excel and spreadsheet proficiency.
  • Team leadership and staff management capabilities.

Experience

  • 4–5 years of experience in front-end retail operations as an Assistant Manager or Store Manager, preferably with a reputed retail brand.
  • Proven track record in handling customer queries, sales, and grievance resolution.

Success Behaviors

  • Enthusiastic with a strong passion for selling.
  • Excellent interpersonal and influencing skills.
  • Analytical mindset with strong problem-solving abilities.
  • Resilient under pressure and skilled at handling conflicts.
  • Team-oriented with warmth, empathy, and strong organizational skills.
  • Ownership-driven and committed to continuous learning.

Work Schedule & Availability

  • Flexible to work evenings, weekends, and extended hours during festive or peak seasons.
  • 9-hour shift with strict adherence to schedules.

Key Responsibilities (KRA/KPI)

  • Engage with customers, provide complete product information, and drive sales.
  • Influence buying decisions and promote jewellery collections effectively.
  • Address and resolve customer queries promptly.
  • Follow up with customers to ensure satisfaction and repeat business.
  • Maintain store cleanliness, safety, and presentation standards.
  • Process transactions, prepare merchandise for delivery, and manage payment procedures.
  • Monitor inventory, anticipate customer demand, and coordinate replenishment.
  • Prepare sales and customer service reports, analyze feedback, and address complaints.
  • Retain existing customers and attract new clientele through exceptional service.
  • Coordinate with interdepartmental teams for smooth operations.
  • Operate ERP, Magento, Ameo, and other retail management systems.

Core Competencies

  • Store Management
  • Team Leadership

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