International Chat Support

5 days ago

Hyderabad, Telangana, India Spino Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Roles & Responsibilities

  • Handle customer queries through live chat and email in a professional and timely manner.
  • Provide accurate information and solutions related to products, services, and technical issues.
  • Maintain high standards of written communication, ensuring clarity, grammar, and tone.
  • Resolve customer complaints and escalate unresolved issues to the appropriate department.
  • Achieve performance metrics such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
  • Use CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk) for query management and tracking.
  • Collaborate with internal teams to provide seamless customer service.
  • Maintain customer confidentiality and adhere to data security policies.
  • Stay updated with process knowledge, product updates, and standard operating procedures.
  • Work in rotational shifts (US/UK time zones) and deliver excellent customer experience in an international environment.

Preferred candidate profile

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