Telecommunications Specialist
2 weeks ago
Key Responsibility;-
- Handle inbound calls, emails, and chats regarding telecom services.
- Assist customers with mobile, internet, broadband, SIM activation, recharge, and plan-related queries.
- Troubleshoot basic technical issues such as network connectivity, device configuration, and service interruptions.
- Resolve billing concerns, payment issues, and account-related queries.
- Guide customers through service upgrades, plan changes, and value-added services.
- Escalate unresolved technical issues to the technical support team.
- Maintain and update customer records in CRM systems.
- Follow telecom compliance guidelines and company SOPs.
- Ensure high customer satisfaction by providing timely and accurate responses.
- Meet KPIs including call quality, resolution time, and customer feedback scores.
Required Skills & Qualifications
- Prior experience in telecom customer service or call center preferred.
- Strong communication skills in English.
- Basic understanding of telecom products (prepaid, postpaid, broadband, fiber).
- Ability to troubleshoot minor technical issues.
- Good listening, problem-solving, and conflict-resolution skills.
- Familiarity with CRM tools and call-handling systems.
Educational Requirements
- Minimum: 12th Pass / Diploma
- Preferred: Graduate in any discipline
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