Telecommunications Specialist

2 weeks ago


Noida, Uttar Pradesh, India AAFT Online Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Key Responsibility;-

  • Handle inbound calls, emails, and chats regarding telecom services.
  • Assist customers with mobile, internet, broadband, SIM activation, recharge, and plan-related queries.
  • Troubleshoot basic technical issues such as network connectivity, device configuration, and service interruptions.
  • Resolve billing concerns, payment issues, and account-related queries.
  • Guide customers through service upgrades, plan changes, and value-added services.
  • Escalate unresolved technical issues to the technical support team.
  • Maintain and update customer records in CRM systems.
  • Follow telecom compliance guidelines and company SOPs.
  • Ensure high customer satisfaction by providing timely and accurate responses.
  • Meet KPIs including call quality, resolution time, and customer feedback scores.

Required Skills & Qualifications

  • Prior experience in telecom customer service or call center preferred.
  • Strong communication skills in English.
  • Basic understanding of telecom products (prepaid, postpaid, broadband, fiber).
  • Ability to troubleshoot minor technical issues.
  • Good listening, problem-solving, and conflict-resolution skills.
  • Familiarity with CRM tools and call-handling systems.

Educational Requirements

  • Minimum: 12th Pass / Diploma
  • Preferred: Graduate in any discipline


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