Sr Associate, Field Operations

Job Description - Sr Associate, Field Operations

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate, Field Operations

What you will do

Let's do this. Let's change the world. In this vital role the Sr Associate, Field Operations plays a critical hands-on role in supporting the effectiveness of the sales force through high-quality data analysis, reporting, and operational execution. This role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on enabling actionable insights and operational excellence.

This position reports to the Sr Manager, Field Excellence and will be responsible for the following

Responsibilities

• Operational Execution & Field Enablement
• Support territory alignments, roster management, and call plan execution to ensure accuracy and operational readiness.
• Drive deployment and delivery of field tools such as Veeva CRM, Next Best Action dashboards, Alerts, and digital companion solutions.
• Collaborate with IT and business partners to enhance CRM functionalities and user adoption.
• Provide day-to-day operational support and issue resolution, escalating as necessary to ensure timely closure.

Compliance, Quality & Process Optimization

• Uphold compliance standards related to field engagement, sampling, and HCP interaction regulations (e.g., Sunshine Act).
• Document and maintain standardized processes, assumptions, and workflows to enable consistent operational practices across business units.
• Partner with stakeholders to identify opportunities for process improvement, automation, and efficiency gains.
• Ensure all field operations activities are aligned with governance and quality standards.

Project Support, Issue Tracking & Reporting

• Manage project deliverables, issues, and actions using systems such as JIRA and ServiceNow, ensuring transparency and timely resolution.
• Maintain comprehensive project documentation including decision logs, timelines, issue trackers, and closure summaries.
• Support User Acceptance Testing (UAT) and ensure proper training and documentation for newly deployed features or tools.

• Generate performance metrics, dashboards, and KPIs to track operational effectiveness and project progress.

• Basic Qualifications

• Master's degree and 4+ years of experience in sales analytics, sales operations, or field operations

OR

• Bachelor's degree and 6+ years of experience in sales analytics, sales operations, or field operations

• Preferred Qualifications

• Experience in the biopharmaceutical or healthcare industry
• Demonstrated ability in process optimization, data flow design, and project management
• Hands-on experience with Veeva CRM, Salesforce, or territory alignment tools
  Understanding of field hierarchy structures (rep district- region)
• Advanced proficiency in Excel (pivot tables, lookups, complex formulas) and working knowledge of SQL
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
• Excellent communication and presentation skills, with a focus on clarity and stakeholder engagement
• Proven ability to collaborate cross-functionally, manage multiple priorities, and deliver results under tight deadlines

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.