
Outbound Collections Manager
1 day ago
AGM-Outbound Collections (South 2)
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Outbound Collections
Job Level/ Designation
M2
Function / Department
Customer Service
Location
Chennai
Job Purpose
- Managing outbound collections call centre & Partner
- Driving Retention & Collection from various outbound calling campaigns for assigned circles.
- Ensure assigned Circle KPI delivery on Overall Retention, Collections ,Bad debt and Churn
- Maintain Cost of Collections & retentions within budget
- Ensure Churn, M0 collection, forwards flows are within Target.
- Manage National level collections projects as an when assigned.
Key Result Areas/Accountabilities
- Responsible for achieving key KPIs of Retention, Collections, CSAT and Quality scores
- Partner management & regular outbound performance monitoring
- Building intelligence into outbound process to ensure least intrusive retention and collection process
- Standardization of process and replication of best practice for better customer experience
- Cross functional Engagement
- Proactive follow up on probable Barring and Suspension cases to avoid impact on Churn
- Focus on negative TNPS Score, Analysis and Key attention (FCR/FTR) for Collection, resolving complaints/requests with complete and precise resolution.
Core Competencies, Knowledge, Experience
- Exposure to customer retention role.
- Hands on experience of customer life cycle management.
- Collections Management (Collection expertise)
- Outbound collection process through Dialler
- Sound analytical skills and strategic thinking
- Capability to influence cross functionally across circles under matrix structure
- Co-ordination with Retail and CS Team for Collection and Retention Related Cross Function activity
Must have technical / professional qualifications
- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
AGM-Outbound Collections
1 week ago
Chennai, Tamil Nadu, India Vodafoneidea Full time ₹ 9,00,000 - ₹ 12,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
AGM-Outbound Collections
5 days ago
Chennai, Tamil Nadu, India VodafoneZiggo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Req ID: 47892Location:Chennai, INFunction: OtherAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...
-
Tele Collection
5 days ago
Chennai, Tamil Nadu, India Takecare Manpower Services Full time ₹ 1,50,000 - ₹ 4,50,000 per yearMake outbound calls to customers for loan payment collection.Keep track assigned accounts & identify outstanding debts.Plan and follow up with customers for payment recovery.Maintain records of communication and collection status. Required Candidate profileFreshers (2023, 2024, 2025 pass outs)Any UG (except Engineering & PG)Male & Female eligibleShift...
-
Operator Tele Collection
4 weeks ago
Chennai, Tamil Nadu, India Home Credit Full timeJob DescriptionRole Responsibilities:- Make outbound calls to remind customers about EMI due dates- Explain consequences of delayed payments and suggest payment options- Coordinate with field collection teams for home visits if required- Update call outcomes and collection status in the systemJob Requirements:- Minimum 12th pass; graduates preferred- At...
-
Collections Manager
1 week ago
Chennai, Tamil Nadu, India Aditya Birla Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAB Housing Finance LimitedCollections ManagerLocation: Century Plaza, Chennai, Tamil NaduOrganizational ContextKey Aspects:Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete...
-
Collections Manager
3 days ago
Chennai, Tamil Nadu, India Topgear Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOpening for NBFC company.Location : ChennaiRole & responsibilities :1 Manage collections and recoveries for both secured and unsecured loans directly and through various collections agencies for Tamil Nadu.2 As an Authorized officer ,to appear before various court, police station and quasi govt authorities in the capacity of Authorized Officer, for...
-
Tele Collection Officer
5 days ago
Chennai, Tamil Nadu, India Takecare Manpower Services Full time ₹ 2,50,000 - ₹ 5,00,000 per yearLoan Payment Collection.100% Office Work.It is an Outbound Collection process.Contact debtors to inquire of their payment status. Shift : 9.30AM to 6.30PM / Rotational weekoff CTC Takehome Incentives - Upto Required Candidate profileFresherAny UG Graduate - 2024, 2025 Passout No arrearsLanguage : Tamil/ MalayalamIf you know any other languages added...
-
Outbound Sales Representative
5 days ago
Chennai, Tamil Nadu, India Ozone Motos Pvt Ltd Full time ₹ 13,98,000 - ₹ 35,63,000 per yearLead the outbound team of field sales execs, telecallers, and support staff.Develop and implement outbound sales strategies and daily plans.Review lead pipelines, assign follow-ups, and ensure order closure.Coordinate meetings and product demos across India.Act as a single point for all customer escalations in outbound flow.Liaise with factory/logistics to...
-
Outbound Sales Specialist
5 days ago
Chennai, Tamil Nadu, India Pikture Associates Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt Pikture Associates Pvt Ltd, we offer comprehensive services that include managing digital presence and software development. We aim to accelerate growth through mutual benefits and expertise, ensuring our clients can focus more on their core business. Our commitment is to foster a collaborative relationship that drives the success of...
-
Zonal Collection Manager
2 weeks ago
Chennai, Tamil Nadu, India Chola Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition : Zonal Collection Manager - South ( SME )Location : ChennaiKey Purpose of the Job :The Zonal Collections Manager will be responsible for leading and managing collections operations for SME products within the assigned zone. This role requires driving collection efficiency, minimizing delinquencies, ensuring compliance with regulatory frameworks,...