Collection Specialist

15 hours ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hi Connections,

We are currently hiring Collection Specialists to join our growing team at Sutherland. This is a Work From Home opportunity open to freshers

EXP: 0- 4 Years

Mandatory: Graduates ; International Voice Process ; Collections

Roles and Responsibilities:

  1. Review open accounts from the daily Ageing report
  2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
  3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
  4. Monitor customer payments activity to ensure receivables are collected in a timely manner

    5.Ensure timely escalation in case of non-payment or no response
  5. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
  6. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
  7. Assists with the cleanup of UC's (unapplied credits), short paid invoices
  8. Send Dunning letter to customers to make the payment of delinquent accounts

    10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

    11.Update Daily/Weekly trackers and perform self-quality check

    12.Adherence to Control and Compliance
  9. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
  10. Follow and update the Standard Operating Procedure (SOP)
  11. Active participation in Learning & Developments

Perks:

Work From Home

Flexible environment

Career growth and learning opportunities

Exposure to international processes

If interested, please share your resume or reach out directly:

Email:

Contact:

"Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "

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