Customer Support Executive

1 week ago


Baranagar Kolkata West Bengal, India Shoper Shop Full time ₹ 3,18,625 per year

We are a growing E-commerce company, specializing in digital goods and services for domestic and international clients. With over 5 years of business experience, we have successfully delivered software and services worldwide through our online platforms.

Position: Customer Support Executive

Location: Baranagar, North Kolkata (Candidates should be based in or near North Kolkata)

Job Type: Full-time (In-house, Non-target based)

Responsibilities

  • Handle customer queries through emails, live chat, and phone calls.
  • Ensure minimum turnaround time in resolving user queries and complaints.
  • Provide friendly, empathetic, and professional customer service at all times.
  • Document user feedback and suggest process/product improvements.

Qualifications

  • Minimum 1 year of experience in customer service (inbound/outbound support preferred), ideally in e-commerce or internet-based companies.
  • Strong communication skills with fluency in Bengali, English, and Hindi.
  • Critical thinking and effective problem-solving ability.
  • Strong commitment to the 'Customer First' principle.
  • Hands-on experience with help desk software and remote support tools is an advantage.

What We Offer

  • A collaborative and supportive team environment.
  • Non-target based role focused on delivering great service.
  • Stable, full-time in-house position (no fieldwork required).

Work Location: Baranagar, North Kolkata

Preferred Candidate: Young, enthusiastic individuals residing near North Kolkata.

Job Type: Full-time

Pay: ₹9, ₹26,521.39 per month

Work Location: In person

Speak with the employer



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