Customer Support Representative

24 hours ago


Kolkata West Bengal, India Vicom Security Private Limited Full time

Role Title: Customer Support Executive

Location: Kolkata Office (Beck Bagan Row)

Key Responsibilities:

- Guide customers through installation, product usage, and troubleshooting
- Provide post-sales assistance, including warranty queries and complaints
- Coordinate with the technical/service team for unresolved issues
- Excellent command of English, Hindi, and Bengali
- 1+ years of experience in a customer support or call centre role
- Ability to explain tech concepts simply and patiently
- Strong interpersonal and documentation skills
- Familiarity with CRMs and ticketing tools is a plus

**Job Types**: Full-time, Permanent

Pay: ₹11,264.95 - ₹21,714.06 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person



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