DMS SFA L1 Support Executive

2 weeks ago


Gurgaon, Haryana, India Vizlogic Digital Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

First contact for DMS & SFA users, handling queries via calls, chats, or tickets

Troubleshoot basic issues (login, sync, reports, connectivity)

Log, track & resolve tickets ensuring SLA compliance

Escalate unresolved cases with proper documentation

Required Candidate profile

Assist in user onboarding, training & maintain FAQs/docs.

Graduate/Diploma IT, 0–2 yrs support exp, good communication & problem-solving.


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