L1 DevOps Team Lead
7 days ago
Required Skills & Qualifications
• 6-10 years of experience in DevOps Engineering, with at least 2-3 years in a
lead/mentorship capacity.
• Strong expertise in CI/CD, automation, containerization (Docker/Kubernetes), and
cloud platforms (AWS/Azure/GCP).
• Experience in DevOps support operations across multiple shifts.
• Excellent communication and leadership skills.
• Ability to work in rotational shifts and manage rotational weekly offs.
Team &; Shift Management
Manage and mentor a team of 3+ L1 Engineers.
Create and oversee shift schedules, handovers, and coverage.
Prepare daily shift reports and ensure smooth transitions.
NOC & Incident Management
Lead and manage NOC calls / incident bridges.
Coordinate responses during live incidents and escalations.
Ensure real-time communication and structured resolution.
Client Communication & Stakeholder Management
Conduct weekly/monthly client meetings for SLA reviews and performance
updates.
Act as the primary point of contact for escalations.
Deliver clear, concise incident summaries for both technical and executive
stakeholders.
SLA & Process Governance
Ensure strict adherence to SLAs and escalation paths.
Track SLA metrics and share regular performance reports.
Enforce compliance with runbooks, security, and audit requirements.
Monitoring & Tooling Awareness
Familiar with monitoring platforms (Datadog, Prometheus, CloudWatch, etc.).
Ability to validate alerts, correlate incidents, and guide L1 engineers in triage.
Oversee CI/CD job monitoring (GitHub, Jenkins, CircleCI) at the L1 level.
Reporting & Documentation
Create daily, weekly, and monthly reports (incidents, SLA metrics, trends).
Maintain knowledge base and runbook updates.
Ensure post-mortems and root cause documentation are completed.
Leadership & Communication
Excellent verbal and written communication skills.
Strong organizational and leadership qualities to balance workloads and
priorities.
Ability to motivate and develop team skills.
Compliance & Security Awareness
Ensure team follows data security, access control, and compliance policies.
Maintain proper documentation for audits and client trust.
- Continuous Improvement & Collaboration
Identify recurring issues and propose automation/monitoring enhancements.
Work with L2/L3 and DevOps teams for knowledge transfer and runbook
improvements.
Promote collaboration and cross-training within the team.
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