Redis - L1 Team Leader - Cloud Operations
5 days ago
Summary :
Were hiring an L1 CloudOps Team Leader to build and lead our first-line cloud operations team.
This leader will combine technical know-how with operational rigor and people leadership to ensure high availability, fast response, and world-class support for our Redis Enterprise cloud environments.
Youll develop a high-performing 24/7 team that thrives on ownership, speed, and continuous improvement.
What Youll Do :
- Lead and grow an L1 CloudOps team, instilling a culture of accountability and excellence.
- Ensure 24/7 monitoring, rapid incident triage, and proper escalation to L2/L3 teams.
- Maintain SLA adherence and deliver clear operational reports to leadership.
- Build and continuously refine Procedures and incident response workflows.
- Partner with senior engineers to improve tooling, observability, and reliability practices.
- Guide the team through real-time events with calm, clarity, and decisive action.
- Balance structured process discipline with agility in high-pressure situations.
Location : India / Bangalore.
What You Bring :
- 3+ years in cloud operations, NOC, or support roles; at least 1 year in a lead or shift-lead capacity.
- Familiarity with AWS, Azure, or GCP, along with Linux troubleshooting fundamentals.
- Knowledge of monitoring tools, incident management, and escalation workflows.
- Excellent communication and interpersonal skills - able to coach, align, and inspire.
- Calm under pressure, operationally disciplined, and willing to dive in hands-on.
- Bonus : Knowledge of Redis or distributed systems.
(ref:hirist.tech)
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