Redis - L1 Team Leader - Cloud Operations

6 days ago

Bengaluru, India Redis Full time

Summary : Were hiring an L1 CloudOps Team Leader to build and lead our first-line cloud operations team. This leader will combine technical know-how with operational rigor and people leadership to ensure high availability, fast response, and world-class support for our Redis Enterprise cloud environments. Youll develop a high-performing 24/7 team that thrives on ownership, speed, and continuous improvement.What Youll Do : - Lead and grow an L1 CloudOps team, instilling a culture of accountability and excellence. - Ensure 24/7 monitoring, rapid incident triage, and proper escalation to L2/L3 teams. - Maintain SLA adherence and deliver clear operational reports to leadership. - Build and continuously refine Procedures and incident response workflows. - Partner with senior engineers to improve tooling, observability, and reliability practices. - Guide the team through real-time events with calm, clarity, and decisive action. - Balance structured process discipline with agility in high-pressure situations.Location : India / Bangalore.What You Bring : - 3+ years in cloud operations, NOC, or support roles; at least 1 year in a lead or shift-lead capacity. - Familiarity with AWS, Azure, or GCP, along with Linux troubleshooting fundamentals. - Knowledge of monitoring tools, incident management, and escalation workflows. - Excellent communication and interpersonal skills - able to coach, align, and inspire. - Calm under pressure, operationally disciplined, and willing to dive in hands-on. - Bonus : Knowledge of Redis or distributed systems. (ref:hirist.tech)

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