Devops lead engineer

Job Title: DevOps Lead

Experience: 6–10 Years

Location: Bangalore

Shift Timing: Rotational Shifts / 24/7

Job Description

We are looking for an experienced DevOps Lead with a strong background in DevOps support and development. The ideal candidate should have excellent communication skills, proven experience in managing teams, and the ability to handle operations across 3 rotational shifts with rotational weekly offs.

Key Responsibilities

● Lead and manage DevOps support and development operations.

● Oversee shift schedules and ensure smooth handover between rotational teams.

● Provide technical leadership and guidance on DevOps tools, automation, and CI/CD pipelines.

● Collaborate with cross-functional teams to ensure system reliability, scalability, and performance.

● Manage incident, problem, and change management processes.

● Ensure round-the-clock availability and SLA adherence by managing 3 rotational shifts.

● Act as a point of escalation for critical issues and incidents.

Required Skills & Qualifications

6–10 years of experience in DevOps Engineering, with at least 2–3 years in a lead/mentorship capacity.

● Strong expertise in CI/CD, automation, containerization (Docker/Kubernetes), and cloud platforms (AWS/Azure/GCP).

● Experience in DevOps support operations across multiple shifts.

● Excellent communication and leadership skills.

● Ability to work in rotational shifts and manage rotational weekly offs.

Team & Shift Management

○ Manage and mentor a team of 3+ L1 Engineers.

○ Create and oversee shift schedules, handovers, and coverage.

○ Prepare daily shift reports and ensure smooth transitions.

● NOC & Incident Management

○ Lead and manage NOC calls / incident bridges.

○ Coordinate responses during live incidents and escalations.

○ Ensure real-time communication and structured resolution.

● Client Communication & Stakeholder Management

○ Conduct weekly/monthly client meetings for SLA reviews and performance

updates.

○ Act as the primary point of contact for escalations.

○ Deliver clear, concise incident summaries for both technical and executive

stakeholders.

● SLA & Process Governance

○ Ensure strict adherence to SLAs and escalation paths.

○ Track SLA metrics and share regular performance reports.

○ Enforce compliance with runbooks, security, and audit requirements.

● Monitoring & Tooling Awareness

○ Familiar with monitoring platforms (Datadog, Prometheus, CloudWatch, etc.).

○ Ability to validate alerts, correlate incidents, and guide L1 engineers in triage.

○ Oversee CI/CD job monitoring (GitHub, Jenkins, CircleCI) at the L1 level.

● Reporting & Documentation

○ Create daily, weekly, and monthly reports (incidents, SLA metrics, trends).

○ Maintain knowledge base and runbook updates.

○ Ensure post-mortems and root cause documentation are completed.

● Leadership & Communication

○ Excellent verbal and written communication skills.

○ Strong organizational and leadership qualities to balance workloads and

priorities.

○ Ability to motivate and develop team skills.

● Compliance & Security Awareness

○ Ensure team follows data security, access control, and compliance policies.

○ Maintain proper documentation for audits and client trust.

● Continuous Improvement & Collaboration

○ Identify recurring issues and propose automation/monitoring enhancements.

○ Work with L2/L3 and DevOps teams for knowledge transfer and runbook

improvements.

○ Promote collaboration and cross-training within the team.

Job Type: Full-time

Pay: ₹600, ₹1,500,000.00 per year

Application Question(s):

• Your current salary?
• Your expected salary?
• Your current location?
• Your total experience?
• How many years experience do you have in Devops?
• How many years experience do you have in Lead?
• How many years experience do you have in L1 Support?
• Your last working date?

Work Location: In person