
Off-Call Supervisor
5 hours ago
About the Role
We are looking for an
Off-Call Supervisor
to oversee and support our IT Sales team. This role focuses on ensuring call quality, process adherence, performance monitoring, and providing on-the-spot feedback to enhance sales outcomes. The Off-Call Supervisor will not be actively taking client calls but will be guiding, training, and supervising the team to achieve sales targets in IT Services such as
Web Development, Mobile App Development, Digital Marketing, SEO.
Key Responsibilities
- Monitor live and recorded sales calls to evaluate quality, compliance, and effectiveness.
- Provide constructive feedback and coaching to improve team members' sales pitch, product knowledge, and objection-handling skills.
- Assist the sales team in drafting proposals, understanding client requirements, and closing leads when required.
- Track individual and team KPIs, prepare performance reports, and recommend corrective actions.
- Conduct training sessions and role-plays to sharpen the team's sales and communication skills.
- Collaborate with the Sales Team Lead to identify process gaps and implement improvements.
- Motivate and support the team to meet and exceed monthly/quarterly sales goals.
Requirements
- Proven experience in
IT Sales / B2B Sales (International markets)
with a strong understanding of IT services. - Prior experience in
call monitoring, team handling, or sales supervision
is highly preferred. - Excellent communication, listening, and feedback delivery skills.
- Strong analytical ability to assess call performance and identify improvement areas.
- Ability to train and mentor team members effectively.
Why Join Us?
- Opportunity to
mentor and shape a high-performing IT sales team
. - Exposure to diverse international clients.
- A supportive environment that values growth, collaboration, and continuous learning.
How to Apply:
Send your resume and portfolio to with the subject:
"_
Application for off call supervisor – Your Name
_"
.
-
Production Supervisor
1 week ago
Kolkata, West Bengal, India Vcare Consultancy Full time ₹ 3,15,000 per yearUrgently required candidates for Production supervisor role for a manufacturing company in Serakole, Kolkata. CTC upto 2.5 lpa. Call Ishika Forward CVs to At least 1 yr of exp injection molding is must. Required Candidate profileProduction Supervisor.Injection Molding.SerakolExp in manufacturing industry is must.CTC upto 2.5 lpa.Call Ishika Forward CVs to
-
Interior Site Supervisor
2 weeks ago
Kolkata, West Bengal, India 6Hues Interior Design Studio Full time ₹ 4,80,000 per yearJob descriptionNOTE: We are specifically looking for the candidates who have experience into "INTERIOR" site supervision and have worked in Interior Designing and Architecture Firm.(Salary is negotiable for skilled & experienced candidates)What We're Looking For:We are currently seeking trained and experienced Site Supervisors to join our expanding team....
-
Customer Care Representative
1 week ago
Kolkata, West Bengal, India Workcell Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThe Customer Calling Agent will be responsible for managing inbound and outbound calls to customers regarding shipments that are undelivered or refused. The role involves understanding the reason for non-delivery, addressing customer concerns, providing resolutions, and ensuring feedback is accurately captured in the system.Key Responsibilities:Make outbound...
-
Retail Sales Expert
1 week ago
Kolkata, West Bengal, India FrameLearning Full time ₹ 2,00,000 - ₹ 6,00,000 per yearIndustry -Education :Study AbroadEmployment Type -Full TimeResponsibilities:-Achieving Retail B2C business target month on monthGenerating revenue generating LeadsPlan and execute different sales activitiesFix appointments and conduct counselling sessions on daily basis including follow up sessionsLearn/ Upgrade own Product Knowledge and Sales Skills to...
-
Assistant Project Manager
2 days ago
Kolkata, West Bengal, India IIMI Image Management Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob description APMJob title would be Assistant Project Manager - Operations (BPO / KPO/ Insurance) Non Voice ProcessSkill Requirement:Male candidate onlyBFSI (Banking, Financial services & Insurance) domain preferredTitle Search Insurance (US Mortgage) experience will get an added advantage, even though this is not a mandatoryMust be a GraduateProficiency...
-
Customer Service Executive
4 days ago
Kolkata, West Bengal, India Niftel Communications Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Summary:We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be responsible for handling voice-based customer queries and delivering prompt, accurate, and effective resolutions in a professional manner. You will serve as the first point of contact for customers, ensuring a positive...
-
Relationship Manager- Direct Channel
4 days ago
Kolkata, West Bengal, India Tata AIA Life Insurance Full time ₹ 1,20,000 - ₹ 3,60,000 per yearPosition Title: Relationship ManagerDepartment: Direct Distribution - Direct Sales ForceLevel/ Band: OfficerSalesAchieve the set business targets on ANP and case countAcquire New Customer through following: LeadsNatural market References Orphan baseFix meetings with the prospects to conduct needanalysis and explain productsImplement and adhere to Need Based...
-
Preferred Relationship Manager
2 weeks ago
Kolkata, West Bengal, India Pace Hr Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRole & responsibilitiesLiaising with PB/ Preferred RM to flag eligiblecustomers form Classic/ Preferred portfolioAcquire new customers who meet product criteriaRegular interaction with the customer to buildrapport to understand and update the profile.Enhance the Overall value/book size of theportfolioMaintain the overall quality / hygiene parametersof the...
-
Team Leader
2 days ago
Kolkata, West Bengal, India RECEX Pvt. Ltd. Full time ₹ 10,00,000 - ₹ 15,00,000 per yearJob Description Job Roles and Responsibilities Relationship Manager /Senior Relationship ManagerMaking stipulated minimum telephonic calls daily as target set by the Supervisor Meeting minimum number of clients daily as target set by the Supervisor Daily update in CRM regarding daily planning, leads received, login, sanctioned, Disbursed. Leads to...
-
Front Office Associate
1 week ago
Kolkata, West Bengal, India Westin Hotels & Resorts Full time ₹ 1,50,000 - ₹ 2,50,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India, 700156VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests....