
Assistant Project Manager
2 days ago
Job description APM
Job title would be Assistant Project Manager - Operations (BPO / KPO/ Insurance) Non Voice Process
Skill Requirement:
- Male candidate only
- BFSI (Banking, Financial services & Insurance) domain preferred
- Title Search Insurance (US Mortgage) experience will get an added advantage, even though this is not a mandatory
- Must be a Graduate
- Proficiency in MS Office
- Good communication skills (Written and verbal) are required to understand and communicate with the internal stake holders\Clients
- Strong analytical & problem-solving skills
- Minimum 2-3 years experience in BPO/KPO Industry as a "Supervisor" or "Assistant Manager" role on paper (Mandatory)
- Has to be open to working extended periods/weekends when necessary.
- Salary as per Industry Standard
Job Description:
- Hiring for Non voice process and it is completely Work form Office
- People Management, Coaching & Feedback, Service Improvement, Reporting & Performance Management.
- Set goals, monitor productivity of team members, and manage turnaround time.
- Maintaining client requirements like, ETA, Quality, and accuracy.
- Managing client and internal communications through e-mail or over the conference calls
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
- Provide necessary supports to the team so that a better work environment can be maintained.
- Developing quality and efficiency KPIs for your product lines and highlight any issues that may negatively impact the achievement of these targets.
- Provide subject matter expertise in handling escalated queries as and when needed.
- Ability to handle and accomplish multiple tasks and resolve.
- Provide recommendations for strategies and process improvements to add value to teams and Clients.
Other Information:
l This is a complete night shift
l Fixed Week Off (Saturday and Sunday)
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