HR Generalist

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.At Birdeye, innovation isn't just a goal it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the whos who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.BirdEye is looking for an attorney to support its commercial legal efforts, especially at times of high volume (ends of months and quarters), in European locations, part-time in the US and during all hours when US counsel is unavailable.

About the Role

We are seeking an experienced HR Generalist with 5+ years of relevant experience based in India working in the US shift supporting our employees in Sales, Customer Success & Support teams (customer facing roles). We need someone who has previously worked in a U.S. shift supporting global teams.

Key Responsibilities

• Serve as the main HR contact for India-based customer-facing teams (like Sales, Customer Success, Technical Support etc.), supporting their operational and people needs.
• Oversee HR operations: payroll/benefits admin support, HR data management (in HR systems), documentation and process improvements.
• Support HRBPs in managing the full employee lifecycle: onboarding, offboarding, performance management, and employee engagement, in collaboration with India HR leadership and global department leaders.
• Address employee relations topics, coach managers, and ensure timely and compliant resolutions.
• Work closely with Talent Acquisition on recruitment and workforce planning.
• Ensure strict compliance with India labor laws and company HR policies.
• Drive and participate in employee engagement, recognition, and culture-building programs.
• Gather feedback, analyze people data, and recommend people program improvements for India customer-facing teams.

Requirements

• 5+ years of HR generalist/HR Specialist experience preferably with a SaaS company
• Demonstrated experience supporting customer-facing global teams.
• Deep understanding of India employment laws and HR compliance.
• Ability to build strong relationships across the organization at all levels.
• Excellent communication, facilitation, and organizational skills.
• Proactive and solution-oriented, with experience thriving in a fast-paced, high- growth environment.
• Able to work independently, manage multiple priorities, and work U.S. business hours regularly.
• Bachelors degree in HR, Business Administration, or related field; HR certifications (SHRM, PHR, etc.) a plus.

What We Offer

• Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience
• Competitive Compensation
• Remote/Hybrid Work Environment
• Vibrant company culture
• Growth, Development and Career opportunities which accompany a high-growth organization

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference we make it happen.