Assistant Manager

Company Description

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Job Description

Assistant Manager - Outlet

MAIN DUTIES:

Administration

• To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies
• To be able to plan ahead (is pro-active instead of reactive)
• To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized
• To control expenses wisely
• To ensure that deadlines on all projects are met
• To ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation)
• To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions
• To ensure that meetings are well planned and results-orientated
• To conduct frequent and thorough inspections of Restaurant department (at least once a week)
• To feel comfortable with using all F&B Hotel software as well as general administration programs

Financial and Revenue Responsibilities

• To monitor all costs and recommend/institute measures to control them
• To set and control with the Restaurant Manager any incentive scheme for the department Ambassadors
• To ensure that the Department's Operational Budget is strictly adhered to
• To ensure monthly forecasts and targets are known and understood
• Balance the need of financial control with the need to remain with Sofitel standards and values

Training and Human Resources

• To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standards
• To ensure that the Restaurant Operations Manual is prepared and updated
• Induct new Ambassadors into the team following F&B induction manual
• Assist Restaurant Manager for performance reviews done in a timely manner
• Identifies Ambassadors development needs
• Conducts training for the development of Ambassadors
• Leads and maintains a positive working environment
• Delegates work in a manner appropriate to skill levels and the abilities of Ambassadors

Guest Service Responsibilities

• Consistently monitors and adheres to Sofitel operating standards and service culture
• Luxury service oriented and proud to extend service
• Takes every opportunity to be a "sales person" and promote special events, promotions and facilities
• Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation

Management Skills

• Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests' expectation/VOG target.
• Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company

To be fully conversant with:

• Hotel fire procedures
• Hotel security procedures
• Hotel Health and Safety policy and procedures
• Hotel Facilities and attractions
• Hotel standards of operation and departmental procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Sofitel "BE Magnifique" vision and its corresponding strategies
• Methods of accepted payment of the company

Your team and working environment:

• Team of young and vibrant F&B enthusiast
• Vision to create Cousu main
• Innovation is key to success and that's our motive

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world dare to challenge the status quo #BELIMITLESSITLESS

Qualifications

• Degree in Hospitality Management
• Managerial role preferably in luxury hotels or high-end establishments.
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Strong leadership and communication skills, with a focus on luxury guest service.
• Experience with budgeting, inventory management, and cost control.
• Luxury hospitality experience is highly preferred.

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Strong leadership, interpersonal and training skills