Quality & Process Analyst – Travel Operations (Amadeus / GDS)

22 hours ago

Mohali, Punjab, India Ditinus Technology Private Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are looking for a
Quality & Process Analyst – Travel Operations
to join our growing travel process team. The ideal candidate will ensure that our operational performance consistently meets the highest standards of customer satisfaction, accuracy, and service excellence.

Key Responsibilities

  • Develop, implement, and manage processes to maintain optimal operational performance and customer satisfaction.
  • Define and monitor quality standards and parameters for travel operations and ticketing procedures.
  • Conduct quality checks and perform
    mystery calls
    to ensure accurate and consistent customer interactions.
  • Audit and oversee all tickets issued through
    GDS systems (Amadeus)
    and related travel platforms.
  • Identify and analyze operational issues, defects, and inefficiencies; recommend and facilitate practical solutions.
  • Deliver insights into performance drivers and propose process improvements based on data and customer feedback.
  • Design quality guidelines and collaborate with managers to achieve high team performance.
  • Conduct calibration sessions and team meetings to maintain system stability and alignment.
  • Facilitate onboarding sessions, presentations, and simulations for new hires to ensure quality understanding.

Requirements

  • Minimum
    1 year of experience
    in a similar role (Travel QA / Process Analyst / Operations Analyst).
  • Hands-on experience with
    Amadeus
    and related
    GDS/ticketing systems
    .
  • Working knowledge of
    CRM tools
    and travel management platforms.
  • Strong analytical, problem-solving, and process improvement mindset.
  • Excellent verbal and written communication skills.
  • Strong leadership, organizational, and time management skills.
  • Attention to detail and commitment to high-quality service delivery.

Why Join Us

Be part of a fast-growing team that values innovation, accuracy, and excellence. You'll work closely with leadership to improve systems, enhance customer experience, and help shape the quality culture across the organization.

  • Quality Analyst:- Travel process

    2 weeks ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 33,60,000 - ₹ 48,00,000 per year

    Job Description· Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction.· Identifies and sets appropriate quality standards and parameters for the P&P.· Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the...

  • Travel Consultant

    13 hours ago

    Mohali, Punjab, India My Travel Plans Full time ₹ 1,49,560 - ₹ 4,98,540 per year

    Job Description:My Travel Plans is looking for enthusiastic and experienced travel professionals to join our growing teamWe are seeking candidates who have a strong background in the travel industry and a solid working knowledge of GDS systems—Amadeus preferred. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent sales...

  • Travel Consultant

    1 week ago

    Mohali, Punjab, India My Travel Plan Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:Process international travel requests using Amadeus and GDS systemsManage travel itineraries from booking to executionProvide exceptional customer service throughout the journey

  • Travel sales

    4 days ago

    Mohali, Punjab, India Travel Window Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: International Travel Consultant – Night ShiftLocation: MohaliJob Type: Full-Time / Night ShiftExperience Level: 7+ yearsCompany Overview:At Travel windo, we specialize in providing round-the-clock international travel solutions for clients worldwide. Our team of experts ensures each traveler receives professional, efficient, and personalized...

  • travel consultant

    1 week ago

    Mohali, Punjab, India Travel Window Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: International Travel Consultant – Night ShiftLocation: MohaliJob Type: Full-Time / Night ShiftExperience Level: Entry to Mid-Level (5+ years)Company Overview:At [Company Name], we specialize in providing round-the-clock international travel solutions for clients worldwide. Our team of experts ensures each traveler receives professional,...

  • Travel Agent

    1 week ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Key Responsibilities:Assist North America clients with travel inquiries.Handle inbound and outbound calls to drive conversions and meet customer needs.Hands-on experience with any GDS tools, preferably AmadeusProvide high-quality customer service, addressing client concerns and providing solutions to travel-related issues.Stay updated on industry trends and...

  • Travel Sales Executive

    2 weeks ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Key Responsibilities:Assist North America clients with travel inquiries, focusing on international and domestic bookings, including flights, hotels, and vacation packages.Handle inbound and outbound sales calls to drive conversions and meet customer needs.Hands-on experience with GDS tools, preferably Amadeus, for booking and managing travel services...

  • Travel Consultant

    1 week ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Key Responsibilities:Assist North America clients with travel inquiries, focusing on international and domestic bookings, including flights, hotels, and vacation packages.Handle inbound and outbound sales calls to drive conversions and meet customer needs.Hands on experience on any GDS tools preferably Amadeus for booking and managing travel services...

  • Travel Advisor

    1 week ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Key Responsibilities:Assist North America clients with travel inquiries, focusing on international and domestic bookings, including flights, hotels, and vacation packages.Handle inbound and outbound sales calls to drive conversions and meet customer needs.Hands on experience on any GDS tools preferably Amadeus for booking and managing travel services...

  • Travel Consultant

    2 weeks ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 4,22,400 - ₹ 4,60,800 per year

    Key Responsibilities:Assist North America clients with travel inquiries, focusing on international and domestic bookings, including flights, hotels, and vacation packages.Handle inbound and outbound sales calls to drive conversions and meet customer needs.Hands on experience on any GDS tools preferably Amadeus for booking and managing travel services...