Quality Analyst

2 weeks ago

Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Description

· Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction.

· Identifies and sets appropriate quality standards and parameters for the P&P.

· Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the customers.

· Oversees & audits all tickets issued through our GDS portals & Amadeus.

· Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems arise; recommends and facilitates solutions to these issues.

· Provides clear insight into performance drivers.

· Gives recommendations for process improvements based on the customer experience and feedback.

· Design quality rules and guidelines to achieve the highest performances with team managers.

· Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.

· Conducts presentations & business simulations with new hires.

Job Requirements

· 1 year of experience in a similar role.

· Proficient with Amadeus & related software.

· Familiar with the ticketing systems(Amadeus)

· Aware of the CRM systems technique.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organisational skills and attention to detail.

· Excellent time management skills

· Strong analytical and problem-solving skills.

Job Type: Full-time

Work Location: In person

*Speak with the employer*

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Experience:

  • Travel Industry: 1 year (Required)
  • QA: 1 year (Required)
  • Amadeus: 1 year (Required)

Work Location: In person

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